Fair Debt Collection Practices Act (FDCPA)
Course Number: FDCPA1
Course Code: RG 0159
Explains the purpose of the FDCPA, the protections for consumers and requirements on creditors under the Telephone Consumer Protection Act, what verbal and nonverbal actions the debt collector is permitted and not permitted to take, and the recourse debtors have against a debt collector for violating the law.
After completing this course, students will be able to:
-Describe the purpose of the FDCPA and the types of debts covered
-Recognize the debt collection practices prohibited by the FDCPA
-Describe the purpose of the Telephone Consumer Protection Act as it pertains to debt collection
-Explore unfair debt collection practices
Audience: Any bank staff involved in collections, including individuals involved in calling consumers about overdrafts, even though they are not designated as "collectors."