Telephone Consumer Protection Act (TCPA)

Course Number: ABA

Course Code: ABA

Describes the technology included in an auto-dialer and types of prohibited phone calls. Teaches the FCC interpretation of prior express consent and exceptions to the Telephone Consumer Protection’s (TCPA) prior consent requirements and disclosures. Identifies requirements of the National Do Not Call Registry and distinctions between the TSR and the TCPA.

Learning Objectives
After completing this course, students will be able to:

-Explain the TCPA’s coverage, rules, and exemptions
-Describe the TCPA’s consent requirements and their application to calls, ported and reassigned numbers, texts, and faxes
-Describe the requirements of the Do Not Call Registry and the differences between the Telemarketing Sales Rule (TSR) and the TCPA

Audience: Marketing, call center, sales and collections staff, as well as any employees responsible for placing any types of calls to customers.

Prerequisites: n/a

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Member Price: $95.00
Non-Member Price: $130.00
Textbook Charge: $0.00

Credits: ICB Certifications: 1​​ CRCM

Length: 45 minutes

ABA Training