Reg E Error Resolution Requirements
Course Number: ABA
Course Code: ABA
Describes the procedures financial institutions must follow after receiving notice from a consumer of an error for an EFT. Covers the time limits for investigations, provisional credit, and notice requirements when a bank determines whether or not an error occurred.
After completing this course, students will be able to:
-Clarify what is or is not an error for Regulation E purposes
-Explain the error resolution timing requirements for the bank
-Describe the notification requirements once the investigation is complete
Audience: Back office personnel responsible for resolving Reg E claims.