Privacy for Customer Contact Personnel

Course Number: PCCP1

Course Code: ABA 300

Privacy for Customer Contact Personnel explores the everyday privacy issues that customer contact staff is faced with on a regular basis. It provides a broad overview of privacy laws impacting consumers, including the Right to Financial Privacy Act and the Fair Credit Reporting Act, with a deeper look at Regulation P: consumer privacy guidelines resulting from the passage of the Gramm-Leach-Bliley Act. This course defines the terminology used to discuss the privacy issue, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.

Learning Objectives
After completing this course, students will be able to:
– Define privacy
– Explain the purpose and function of three key consumer privacy laws
– Describe the privacy rules for financial institutions

Audience: Employee with customer contact in a financial institution

Prerequisites: n/a

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Member Price: $55.00
Non-Member Price: $75.00
Textbook Charge: $0.00

Credits: ICB: 0.50 CLBB, CRCM, CSOP, CTFA(FID)

Length: 35 minutes

ABA Training