Privacy for Customer Contact Personnel

Course Number: ABA

Course Code: ABA

Provides a broad overview of privacy laws impacting consumers, including the Right to Financial Privacy Act and the Fair Credit Reporting Act, with a deeper look at Regulation P. Discusses the privacy issues, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.

After completing this course, students will be able to:

-Define privacy

-Explain the purpose and function of three key consumer privacy laws

-Describe the privacy rules for financial institutions

Audience: Employee with customer contact in a financial institution.


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Member Price: $55.00
Non-Member Price: $75.00
Textbook Charge: $0.00

Credits: ICB: 0.5 CLBB, CRCM, CSOP, CTFA (FID)

Length: 35min

ABA Training