Privacy for Customer Contact Personnel
Course Number: ABA
Course Code: ABA
Provides a broad overview of privacy laws impacting consumers, including the Right to Financial Privacy Act and the Fair Credit Reporting Act, with a deeper look at Regulation P. Discusses the privacy issues, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.
After completing this course, students will be able to:
-Explain the purpose and function of three key consumer privacy laws
-Describe the privacy rules for financial institutions
Audience: Employee with customer contact in a financial institution.