Mortgage Customer Counseling and Prequalification

Course Number: MCCP1

Course Code: ABA

This course describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. This course reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. This course explains critical areas of review for each step in the prequalification process.

After completing this course, students will be able to:
– Define mortgage counseling and describe the techniques used in a session with a customer

– Recognize your customer’s key indicators to understand the customer needs profile

– Match mortgage financing options to meet customer needs

– Prequalify a customer for mortgage programs using an outline and calculations

Audience: All bank Mortgage loan originators (MLOs) who have completed the federal and state requirements for mortgage originators.

Prerequisites: n/a