Mortgage Customer Counseling and Prequalification
Course Number: MCCP1
Course Code: ABA
This course describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. This course reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. This course explains critical areas of review for each step in the prequalification process.
After completing this course, students will be able to:
– Define mortgage counseling and describe the techniques used in a session with a customer
– Recognize your customer’s key indicators to understand the customer needs profile
– Match mortgage financing options to meet customer needs
– Prequalify a customer for mortgage programs using an outline and calculations
Audience: All bank Mortgage loan originators (MLOs) who have completed the federal and state requirements for mortgage originators.