Essentials of Workplace Conduct
Course Number: ABA
Course Code: ABA
Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.
Refreshed and Re-versioned: June 2016
What You’ll Learn
After successfully completing the course, you will be able to:
-Define the four guiding principles of business etiquette
-Introduce yourself or others appropriately to reflect professional hierarchy
-Describe professional dress code and the effect of not following the code
-Explain how workplace behavior can affect others
-Explain the rules of business etiquette to work situations out of the office
Audience: Bank personnel in the branch and administrative office environments.