Dealing Effectively with Co-workers

Course Number: DEC1

Course Code: ABA 044

Focuses on the behaviors of and interactions between co-workers, and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups, and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.

After successfully completing this course, you will be able to:

-Identify elements that contribute to individual perspective
-Describe how perspective drives actions and behaviors
-Describe how behavior choices impact the work environment
-Describe the characteristics and behaviors of the four base preference groups
-Explain the differences found in the same base preference group
-Describe how to look at things from a different perspective
-Describe the benefits and challenges of working with behavioral opposites
-Use the five steps to enhance the working relationship with a difficult co-worker
-Describe the benefits of focusing on what someone else finds importantimportant​ ​​

Audience: Bank personnel at all levels

Prerequisites: n/a

Register Now

Member Price: $95.00
Non-Member Price: $130.00
Textbook Charge: $0.00

Credits: ABA Certificates​: This course applies to the following ABA Certificates: Bank Teller Certificate Customer Service Representative Certificate Universal Banker Certificate​

Length: 3 hours

ABA Training