Consumer Loan Process
Course Number: ABA
Course Code: ABA
Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower’s ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.
Duration: Approximately 20 minutes
Created: January 2018
What You’ll Learn
After successfully completing the course, you will be able to:
-Examine the consumer lending process
-Describe the application step
-Describe the decisioning step
-Explain how to communicate the lending decision to your customer
Audience: Any bank personnel with little or no experience in consumer lending.