ABA Small Business Banker Certificate
Course Number: ABA
Course Code: ABA
Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Learn how to cultivate strong customer relationships. Master best practices for executing sales calls, handling objections, and delivering on-going service. Gain insight into ways to grow your book of business.
By completing the ABA Small Business Banker Certificate curriculum, you?ll strengthen your knowledge of relationship-centric sales approaches.
You must complete the following courses to earn your certificate:
-Calling on Small Business Customers
-Credit Products for Small Businesses
-Deposit Products and Services for Small Businesses
-Fundamentals of Small Business Banking Suite (2 courses)
-Introduction to Analyzing Financial Statements
-Personal Tax Return Analysis
-Relationship Selling to Small Business Customers
-Retirement Products for Small Businesses
-Sales Planning Suite (3 courses + 1 exercise)
-Servicing and Growing Small Business Relationships
-Small Business Borrowing
The estimated time to complete these 15 courses and exercises is approximately 18 hours. Students have access to the curriculum for 1 year from date of purchase.