ABA Bank Teller Certificate

Course Number: BTCC1

Course Code: ABA

Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service.

By completing the ABA Bank Teller Certificate curriculum, you’ll build a solid foundation of critical customer service skills

Required Courses
You must complete the following courses to earn your certificate:

-Banking Basics Suite (12 courses)
-Communication Basics Suite (3 courses)
-Dealing Effectively with Co-Workers
-Effective Referrals Suite (2 courses + 1 exercise)
-Essentials of Workplace Conduct
-Ethical Issues for Bankers
-Online Communications Suite (2 courses)
-Teller Basics Suite (6 courses)
-Verbal Communications Suite (3 courses)
-Written Communication Suite (3 courses)

Audience: Addresses the expanding role of bank tellers

Prerequisites: None

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Member Price: $695.00
Non-Member Price: $995.00
Textbook Charge: $0.00

Credits: ABA Professional Certifications: 1.5 CAFP, CFSSP, CRCM, CLBB; 1.25 CFMP, CSOP; 1 CCTS, CISP, CRSP, CTFA

Length: The estimated time to complete these 35 courses and exercises is approximately 13 hours. Students have access to the curriculum for 1 year from date of purchase.

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