Teller Operations

Course Number: CFT

Course Code: BRC 0109

After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

Topics include:
– The Tellerƒ??s Role
– Customer Service
– Financial Products and Services
– Checks
– Endorsements
– Account Ownership
– Coins and Paper Currency
– Balancing Daily Transactions
– Emergency Situations

Audience: Students interested in a teller career

Prerequisites: n/a

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Member Price: $575.00
Non-Member Price: $675.00
Textbook Charge: $0.00

Credits: 2

Start Date: 06/01/2020
End Date: 08/03/2020
Length: 10 Weeks
Start Time: 12:00 am
End Time: 12:00 am
Day: Online
Location/Room: Online Instructor-Led

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