ABA Supervisor Certificate

Course Number: ABA

Course Code:

An overview of critical supervisory skills, including hiring, performance management, coaching, rewards and recognition, corrective action, managing employee relations and managing change. Today’s supervisor must not only be proficient in bank specific areas but also needs to be confident in their approach to hiring and supervising staff.

Learning Objectives
– Select the most qualified candidate for the job
– Describe the importance of ethical practices in banking
– Identify the major strategies for managing employee relations
– Explain the need for employee corrective action and plan – appropriate steps for corrective counseling
– Explain the change process and what actions to take to -manage change

Audience: New and potential first level supervisors

Prerequisites: n/a

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Member Price: $750.00
Non-Member Price: $950.00
Textbook Charge: $0.00

Credits: 3.25

Length: 16 Weeks

ABA Training