Customer Service Excellence

Course Number: MKA1161

Course Code: xxxx

The Customer Service course will help you discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Training topics include: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.

Textbook chapter topics include:
– The Importance of Customer Service
– The Communications Process
– Telephone Interactions
– Interacting with Diverse Customers
– Handling Challenging Situations
– The Role of Technology in Customer Service
– Working with Internal Customers

Audience: Bank or Credit Union employees who have direct or indirect contact with consumers

Prerequisites:

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Member Price: $520.00
Non-Member Price: $580.00
Textbook Charge: $0.00

Credits: 3

Start Date: 06/03/2019
End Date: 07/29/2019
Length:
Start Time: 6:00 pm
End Time: 9:30 pm
Day: Monday
Location/Room: International Finance Bank - 6th Floor Conference Room

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