Course Descriptions

ABA Online Review Course for the CRCM Exam

A convenient way to prepare for the CRCM designation from the Institute of Certified Bankers. Participants use the ABA Reference Guide to Regulatory Compliance as their study tool, listen to 10 hours of recorded lectures, and have access to a test on each regulation modeled after a CRCM exam.

Learning Objectives

  • Explain laws and regulations for the deposit function
  • Describe the laws and regulations that govern lending
  • Identify the primary information reporting laws and regulations
  • Explain the bank operations laws and regulations
  • Describe the laws and regulations that cover safety and soundness
  • Discuss the laws and regulations governing social responsibility

Audience: This course is designed for those preparing for the Certified Regulatory Compliance Manager (CRCM) Exam, including financial services professionals whose primary function and expertise focus on the application, implementation and maintenance of relevant federal and state regulatory requirements as they relate to a financial services organization’s business.

General Accounting

Topics in analyzing source documents, recording business transactions in a journal and posting entries in a ledger. How to prepare a trial balance, gather adjustment data and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries.

Learning Objectives

  • Describe the basic accounting cycle and define the basic elements used such as asset, liability, owner’s equity, revenue, and expense accounts and posting debits and credits
  • Post to the general journal and general ledger, and prepare adjusting entries
  • List the steps in the accounting cycle; prepare a post-closing trial balance and interim statements and the statement of owner’s equity
  • Prepare a classified income statement and balance sheet, compute working capital and current ratio and journalize closing entries for a business
  • Identify and perform functions relative to bank accounts and cash funds

Audience

Bank personnel at any level with little or no accounting background. This course requires proctored exams.

Anti-Terrorism (Patriot Act)

Explore the laws designed to protect financial institutions’ assets and help prohibit certain types of organizations from accessing the U.S. financial system.

Financial Accounting (Recommended prerequisite: Accounting Basics)

Financial Accounting teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions. Emphasis is placed on the conceptual framework involved in the classification and summarization of financial data. Valuation of assets and liabilities and recognition of revenue and expenses under the accrual basis are emphasized. Please note: Students should expect 6-8 hours of homework each week.

Audience: Students who require a fundamental knowledge of accounting

Introduction to Agricultural Lending

will provide participants with the basic skills needed to begin to undertake credit analysis, loan structuring, and monitoring, as well as provide guidance on dealing with problem loans for agricultural customers. This course was developed in conjunction with the Schools of Banking, Inc., a jointly-owned subsidiary of the Kansas and Nebraska Bankers Associations.

Learning Objectives

  • Recognize the key financial statements as recommended by the Farm Financial Standards Council (FFSC)
  • Describe the importance of accurate accounting for farm and non-farm assets, liabilities, income and expenses
  • Identify differences between cash and accrual financial statements during the loan analysis and decision making processes
  • Explain the correlation between financial ratios and bank loan policies and risk assessments

Audience: Those new to agricultural lending or with limited experience.

Alternative Delivery Systems

This workshop explores why banks are increasingly offering alternative delivery systems to their customers, and what features and benefits have the most appeal. In addition, they will learn about the advantages and disadvantages of each delivery system, as well as profitability and marketing issues. At the conclusion of the program participants will be able to: Explain why banks offer alternative delivery systems, including: Supermarket banking, ATM’s and kiosks, Debit cards, Telephone banking, and PC and internet banking; State the advantages and challenges to the bank of offering alternative delivery systems; Describe the advantages of alternative delivery systems to customers; Demonstrate how to effectively overcome customer objections to alternative delivery systems; Explain marketing issues related to alternative delivery systems; and Identify alternative delivery systems offered by the participant’s own bank.

Audience: Any banking professional who needs to understand how technology and other factors are changing the way banks service their customers, such as customer service personnel and entry-level marketing staff

Analyzing Bank Performance

An overview of tools and techniques to analyze and improve a bank’s financial performance. Participants observe the effects of certain kinds of risk on a bank’s financial track record, and the correlation between risk optimization and superior financial performance.

Learning Objectives

  • Use the Uniform Bank Performance Report to analyze a bank’s performance over several periods and against peer banks
  • Demonstrate the connection between a consistently high level of financial performance as measured by the Return on Owners’ Equity Ratio and its relationship to credit, liquidity, capital and operational risk for the bank
  • Identify the major factors that affect a bank’s financial performance
  • Identify key components of non-interest income and expense and explore strategies to improve performance
  • Utilize tools such as the Balanced Scorecard to assess and improve financial performance, including functional goal setting and performance evaluation

Audience: This course is designed for junior-level bank officers all the way up through CEOs who need to analyze their bank’s performance. Participants should have some basic knowledge of balance sheets and income statements.

Analyzing Financial Statements (Prerequisite: Financial Accounting)

A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer—current and prospective—and evaluate possible sources of repayment for the loan.

Learning Objectives

  • Analyze the financial data and evaluate the risks of different industries
  • Describe the considerations a lender needs to take into account when using ratios to evaluate financial performance
  • Explain the importance of cash flow and the various tools for cash flow analysis, such as the UCA Cash Flow Model and Global Cash Flow
  • Describe the basic formats and analysis techniques for personal financial statements as well as tax returns

Audience

Commercial and/or business bankers and credit analysts. The recommended prerequisite course is General Accounting..This course requires proctored exams.

Applied Financial Statements

This course will emphasize the fundamental techniques of financial statement analysis via the use of case studies to illustrate its use and implementation. Building upon a review of accounting concepts, the course will cover the analysis (including ratio analysis), and interpretation of financial accounting information including the balance sheet, income statement and statement cash flows.

Asset Allocation – An Introduction

Asset allocation is the process of deciding how an investment portfolio should be distributed among different asset classes. With the onset of computer technology, asset allocation has moved beyond the traditional view of diversification. Sophisticated investors are able to process huge amounts of historical performance data that enables them to construct optimal portfolios. This course looks at the importance of asset allocation and the role of diversification in creating market efficient portfolios. The course also overviews the different types of assets in investment strategies that support modern portfolio management.

Asset Classes – Part I

An asset class is defined as a group of securities or instruments that demonstrate similar characteristics, behave similarly in the market, and are essentially subject to the same laws and regulations. In simple terms, asset classes are the basic ‘building blocks’ of an investment portfolio. This course looks at how assets are classified and evaluated by investors and portfolio managers. It focuses on the equity asset class in particular, examining the features and characteristics of the class as a whole as well as its various sub-classes.

Asset Classes – Part II

This course looks at the risk/return characteristics and diversification benefits of other (other than equity) asset classes such as bonds (fixed income), cash and cash equivalents, real estate, and alternative assets such as commodities, private equity and hedge funds.

Asset Liability Management I

Increased profitability correlates directly to a financial institution’s management of its assets and liabilities. Users will learn how to establish financial goals, determine fundamental trade-offs between risks and returns, understand the link between GAP and net interest margin, determine conditions that affect market value of stockholders’ equity, factors that make assets and liabilities price sensitive, and managing capital and liquidity risk. A great employee development for current and future bank management. The following topics will be covered in this online course: Overview of Asset Liability Management; GAP and Sensitivity Analysis; Duration Analysis; Managing Capital Risk; and Managing Liquidity Risk.

Audience: All personnel involved in the funds management process. Any bank personnel involved in lending or deposit gathering, whether or not they are involved in the asset liability management decision process. Many of these types of participants have walked away with a greater understanding of how other areas of the bank impact product pricing and structure.

Asset Liability Management II

Think you have a good handle on the basics of asset liability management or you’re ready to take the next step? Learn the income-based and wealth-based approach to asset/liability management, GAP management of interest rate risk, how to conduct a static GAP analysis, calculating asset/liability valuation and market risk, regulation of interest rate risk using the Federal Reserve System’s IRR model, and explore hedging with derivative securities. Below is a list of topics that will be covered in this online course: Asset Liability Management; GAP Management of Interest Rate Risk; Asset/Liability Valuation and Market Risk; Regulation and Interest Rate Risk Management; and Hedging with Derivative Securities.

Audience: Those individuals identified in the Asset Liability Management I course that are ready for the next step and more technical information. Experienced funds management professionals.

Bank Financial Analysis

This course builds your knowledge of proper analytical techniques for evaluating the financial condition of a financial institution. Subjects include an in-depth look into the Uniform Bank Financial Report, operating ratio analysis, capital components, return on assets, establishing net interest margin, rate sensitivity, asset and liability liquidity sources, and many more financial components utilized in conducting a bank financial analysis. The course even includes a case study to test your knowledge of proper analytical techniques.

Banking Today

This course introduces new employees to the essential principles, concepts, and operations of banking. It provides a “big picture” perspective of the financial services industry. In addition to becoming familiar with current banking trends, students will learn how banks operate as businesses and their impact on the economy.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Describe how banks organize to achieve their goals
  • Describe the Federal Reserve’s organization and function
  • Explain how banks operate as a business to make a profit
  • Summarize important federal laws and regulations affecting bank operations and practices
  • Examine the categories of bank products and services
  • Describe bank challenges in the financial marketplace and trends likely to affect the future of banking

Audience: Bank personnel new to the banking industry at all levels, specialists in non-banking functions such as marketing, information systems, and human resources.

Bank Secrecy Act (BSA)

The BSA helps the United States government combat money laundering and other illegal financial activity. Learn about BSA-related identification, record-keeping and reporting requirements.

Basic Administrative Duties of a Trustee

An interactive explanation of fiduciary duties, including administration of agency and estate accounts, guardianships and irrevocable trusts and what to do in the event of incapacity. Students will also get a foundation in estate administration.

Recommended Prerequisite: Introduction to Trust Products and Services

Learning Objectives

  • Define and explain a will, who can establish a will and testamentary capacity
  • Define probate and the steps associated with administration and settlement of an estate
  • Distinguish types of trusts, reasons for having a trust and characteristics of a good trustee
  • Discuss a trustee’s standard of performance and the basic principles of trust administration

Audience: Those employees who have recently joined the trust department in support positions, non-trust personnel within the bank who work with trust officers and trust clients, as well as employees of service providers to trust companies who want to develop a better understanding of their clients’ business needs.

Building and Retaining Customer Relationships

Part 1: Provides tools to start, manage, and execute a sales portfolio, and learn the strategies, from prioritizing clients to making sales calls. Presents sales portfolio techniques and explains how to recognize, classify, and prioritize clients according to sales potential profiles.

Part 2: Provides tools and strategies to build and retain customer relationships with an organized portfolio. Explains how to plan sales calls or contacts with portfolio clients.

Learning Obj​​​​ectives

After completing Part 1: Process and Strategy, students will be able to:

  • Describe the benefits of building and retaining customer relationships through a well-managed portfolio and the steps associated with the portfolio process
  • Set criteria that support sales and client retention
  • Assess sales potential of clients and group clients in a portfolio

After completing Part 2: Calling on Clients, students will be able to:

  • Organize a portfolio to support and track activity
  • Plan for starting a portfolio at work
  • Prepare for the initial contact with clients

Audience: Banking professionals who currently sell bank products to customers. Students should have a working knowledge of their institution’s products and services, basic sales techniques, daily planner scheduling, and tele-consulting.

Introduction to Investment Management

Trusts have to be managed, and trust investments do, too. This course explains the issues affecting investment management, including how to define and select from the available options and how to anticipate the impact of outside economic and legal influences.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define the types of investments used in trusts that fall within these categories: cash and liquid, fixed income, equity, mutual fund, and other investments
  • Describe the methods used to select and analyze stock and bond investments
  • Explain the mechanics of portfolio management
  • Identify key client information to help clients determine investment portfolio considerations
  • Describe economic influences regarding trust investments, including the Federal Reserve, business cycles, and economic indicators
  • Explain the legal considerations that affect actions regarding trust investments

Audience​​​: Trust department and other bank staff who are new to the trust business and want to develop a basic working knowledge of trust administration. No prior knowledge of the subject is required.

Introduction to Estate Planning

Trusts can play a pivotal role in the estate planning process, both pre- and post-death.Introduction to Estate Planning will explain some of the details, including fiduciary income and transfer taxes.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define basic terms
  • Explain how trusts are taxed
  • Calculate distributable net income
  • Minimize transfer taxes
  • Calculate gift, estate, and generation-skipping transfer taxes
  • Describe why estate planning is important
  • Identify considerations when developing an estate plan

Audience: Trust department and other bank staff who are new to the trust business and want to develop a basic working knowledge of trust administration. No prior knowledge of the subject is required.

Introduction to Trust Administration

If you are new to trust administration, this course can take you from basic vocabulary, through the requirements to create a trust, account acceptance and discretionary distributions, right up to termination.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Explain how property ownership impacts trusts
  • Explain basic trust concepts and terminology
  • Discuss personal trusts
  • Describe account acceptance and termination procedures
  • Explain the considerations for discretionary distributions

Audience: Trust department and other bank staff who are new to the trust business and want to develop a basic working knowledge of trust administration. No prior knowledge of the subject is required.

Business Communications

This course takes you through a well-developed, consistently applied process approach to communication that is combined with integrated, hands-on application of current and emerging business technologies. Students learn a process for solving future communication problems, and how to use Internet and electronic media to deliver their message, resulting in a tangible communication strategy they can use throughout their careers.

Business Math Review

Participants will learn shortcuts for standard calculating processes as well as use percents, decimals, fractions, whole numbers and solve equations. They will complete deposit slips, checks, check registers and bank reconciliation, as well as calculate interest and maturity value, determine and investment’s present and future value and identify tax withholdings and other paycheck deductions.

Audience: Anyone who wants to improve the speed and accuracy of financial calculations, including lending & branch personnel and accounting & financial employees.

Business Tax Return Analysis – Seminar

This one day seminar will educate course attendees in the ways in which business tax returns are both similar to and differ from conventional financial statements. Participants in this program will work with tax returns for a variety of business organizations, including partnerships, Limited Liability Companies, S-Corporations, and C- Corporations. Participants will learn how to analyze the creditworthiness of businesses and how to evaluate loan repayment ability from the information contained in tax returns.

Calling on Small Business Customers

Guidelines for planning effective calls and how to strategize the actions to take during calls. Working with small business clients by using the steps in the Call Planning Model and gathering resources and identifying goals for the calls is also covered.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Identify the importance of planning calls and setting call priorities
  • Use the Relationship Selling Model and the Call Planning Model as tools for building and maximizing client relationships
  • Develop action strategies to help you successfully close a call and build a strong business relationship

Audience: Bank personnel who are responsible for face-to-face small business customer calls.

Check Fraud

Participants will learn major types of checks and their characteristics, check acceptability and authenticity, as well as learn typical check fraud schemes and warning signs, check security features and prevention methods for check fraud.

Audience: Customer service representatives, personal bankers, account personnel, supervisors, managers and tellers.

Coaching for Success

This course provides techniques for ongoing performance feedback and skills for recognizing a coaching opportunity. It will encourage participants to get involved with the performance growth of other employees to develop and enhance their skills.

Learning Objectives

After successfully completing this course, you will be able to:

  • Recognize the need to encourage others toward personal growth opportunities
  • Seek out the potential of another person and support the person’s need to take on additional responsibilities
  • Invite others to stretch their comfort zone of skills and reach new levels of potential.

Audience: Any employee responsible for coaching others with or without a reporting relationship. This could include managers, supervisors, team leads and mentors

Commercial Lending

Suitable for anyone who wants to learn more about the commercial lending process—the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how to manage a customer relationship once the loan is approved.

Learning Objectives

  • Recognize the process and types of information business bankers should acquire during a business development call
  • Identify sources of repayment that are appropriate for various commercial loan borrowing arrangements and the factors that affect collateral value
  • Explain the process and importance of a credit investigation
  • Identify and explain the loan negotiation process
  • Identify the causes of problem loans and steps to resolving them

Audience: Commercial and/or business bankers and credit analysts. Students should take Analyzing Financial Statements prior to this course or have equivalent work experience. This course requires proctored exams.

Commercial Lending Accelerated

The art of commercial lending is an ever-evolving process. As the economy goes through different cycles, the underwriting of commercial lending also revolves. However, the core concepts of assessing commercial lending credit risk remain the same. This course will focus on assessing portfolio risk, analysis of financial statements, key ratios and cash flow. The emphasis will be on practical tools to properly assess commercial lending credit risk.

Audience: Lenders who will be beginning or are in their first few years of commercial lending, credit analysis and loan review personnel, loan documentation personnel, and any bank personnel who need an understanding of the commercial lending function.

Commercial Loan Documentation 1

Commercial Loan Documentation is a single day seminar that explores in detail the various documents used in a variety of commercial loan transactions. Lenders, credit officers, paralenders, document preparation specialists, loan booking specialists and other bankers involved in the lending process will benefit from the thorough discussion of what each document does and why it is used in a loan transaction. While the emphasis is on commercial loans, those involved in residential lending will also benefit as many of the documents and concepts discussed are applicable to both types of loan transactions.

Commercial Loan Documentation 2

This workshop explores in greater depth types of credit commitments and how the loan documentation can be tailored to properly address the understanding with the borrower and the principles risks of the credit.

Communication Skills for Business

This course explores the perception process that underlies and colors all communication. It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication. These skills are key elements in building good relationships with customers and co-workers. After successfully completing this course, you will be able to: define the five elements of the communication process and describe the key characteristics of communication; describe and identify examples of nonverbal communication and the messages they send when used; list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.

Audience: Anyone wishing to sharpen their communication skills.

Concepts of Interest Rate Risk

This course was developed and taught by Olson Research Associates specifically for CSBS. Olson Research is the leading provider of asset/liability management reports for commercial banks. They provide the service called A/L BENCHMARKS®, which gives bankers the detailed analysis they need to effectively manage their bank for greater profitability. The course includes the evolution, valuation, and accounting for financial instruments. In addition, the subject matter includes recent developments in financial measurement, financial strategies, and regulatory requirements for financial risk management.

Audience: Designed for entry-level commercial lending officers, officer trainees, or personnel supporting commercial lending officers.

Consumer Credit Products

Definitions of consumer credit terms to assist in discussions with clients, including an explanation of the growth and demand of non-real estate-related products, real estate-related terms, and how to calculate the maximum loan amounts.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Define basic consumer credit terminology to clients
  • Identify features of consumer credit products
  • Explain the two loan categories – non-real estate-related and real estate-related – along with the products associated with the categories
  • Determine the maximum loan amount available based on collateral value, for real estate-related products

Audience: Branch personnel who are responsible for discussing or selling consumer credit products.

Consumer Lending

Ideal for those new to consumer lending, as well as current lenders who want to enhance their knowledge. The course covers forming a loan policy, generating applications, learning about the credit investigation, and understanding the evaluation of and decisions that go into every loan application.

Learning Objectives

  • Explain the consumer lending process
  • Describe various loan products
  • Identify components of the consumer installment credit market
  • Apply credit math and loan pricing principles
  • Recognize variables that affect loan structure

Audience: Entry-level consumer lenders, consumer credit personnel, and bank employees who need to understand consumer credit. This course requires proctored exams.

Consumer Lending Accelerated

Today’s consumer lending marketplace is extremely competitive. The best way to stay ahead is with a well-trained staff that makes a difference. The Consumer Lending course is a valuable tool that assists your staff in analyzing the consumer market by exploring market characteristics, market factors and developing a marketing strategy. Users will also learn effective loan pricing principles and formulas, plus a hands-on walk-through of the consumer lending process. This is a great course for any employee in the consumer or retail function of the financial institution.

Corrective Action

This course will provide participants with a proactive approach to managing employees who demonstrate performance or behavior problems.

Learning Objectives

After successfully completing this course, you will be able to:​

  • Understand the need to take corrective action
  • Describe the performance or behavior gap, clearly and specifically
  • Document performance discrepancies and take appropriate corrective action
  • Prepare for a performance discussion with an employee
  • Conduct a corrective counseling discussion with the employee.

Audience: Any supervisor or manager who has responsibility for evaluating and documenting employee performance.

Credit Products for Small Businesses

Know the features and benefits of different business credit products. The course focuses on understanding the needs of the business customer via clues regarding credit purpose and business cycles, and matching an appropriate product to add value to the relationship.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Distinguish between product features and product benefits
  • Describe the features and benefits of:
    • ​Lines of Credit
    • Term Loan
    • Business Credit Card
    • Letters of Credit
  • ​Match small business credit products to client needs

Audience: Bank personnel who are responsible for selling credit products to the small business customer and/or responsible for identifying sales opportunities and referring small business lending prospects to the appropriate bank contacts.

Cross-Selling Deposit Products

This course provides the skills needed to cross-sell retail bank deposit products and services. The course explores the importance of cross-selling and focuses on steps in the cross-selling process: interpreting clues to customer needs, cross-selling solutions to match needs, responding to objections, and closing the sale or referring the customer to a specialist. Features and benefits of deposit products are compared to match ​solutions to customer needs. Participants receive tools for on-the-job use.

Learning Objectives

After successfully completing this course, you will be able to:
  • Explain the importance of cross-selling
  • Describe typical bank products and their features and benefits
  • Interpret clues and identify customer needs
  • Cross-sell deposit product solutions that match customer needs
  • Respond to questions and objections from customers
  • Close the sale or refer the customer.​​

Audience: Any bank personnel in a position to discuss deposit products and services with customers. Participants should have a basic knowledge of their institution’s products and services.

Customer Service Excellence

Discover why improving your service to consumers is a career investment. Learn how to provide service that meets the needs and expectations of every consumer. Course content includes: recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.

Audience: Anyone who has direct or indirect contact with consumers.

Dealing Effectively with Co-Workers

An introduction to social behavioral styles and how the different styles affect communication among co-workers. Strategies and guidelines for dealing with difficult co-workers and the resulting conflict are also explored.

Learning Objectives

After completing this course, students will be able to:

  • Identify elements that contribute to individual perspective
  • Describe how perspective drives actions and behaviors
  • Describe how behavior choices impact the work environment
  • Describe the characteristics and behaviors of the four base preference groups
  • Explain the differences found in the same base preference group
  • Describe how to look at things from a different perspective
  • Describe the benefits and challenges of working with behavioral opposites
  • Use the five steps to enhance the working relationship with a difficult co-worker
  • Describe the benefits of focusing on what someone else finds important​

Audience: Bank personnel at all levels.

Deposit Accounts & Services

Participants will understand deposit investment counseling, such as, state the account owner’s rights and responsibilities, define single, joint, corporate, partnership, and trust account ownership. They will understand contributions and distributions of Traditional, Roth, Education, SEP and SIMPLE IRAs and administer decedent accounts when an owner dies testate or intestate.

Audience: Financial counselors, personal bankers, supervisors, managers, tellers, customer service representatives.

Deposit Products and Services for Small Businesses

Gain an understanding of general banking needs of business customers. The course covers common deposit and non-credit products, and their benefits to the small business client. Special emphasis is placed on connecting banking needs with the lifecycle of the business.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define the small business market and identify the banking needs of small business clients
  • Explain the importance of small business clients to banks
  • Describe the features and benefits of business products and services
  • Identify the life stages of a small business and the products and services that target the small business client’s needs

Audience: Bank personnel who are new to the small business market and who are responsible for providing services to small business customers.

Discretionary Distributions

Fiduciary discretion can be a hot button in the trust administration process. This course discusses common discretionary standards, focusing on potential tax consequences for both the trustee and the beneficiary. The proper techniques for documenting the distribution decision process will also be covered.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Describe typical trust guidance for discretionary distributions and common discretionary standards
  • Explain how trust beneficiary circumstances and taxes can affect discretionary distribution decisions
  • Describe the documentation requirements associated with discretionary distributions

Audience: Trust officers with at least thr​​​ee years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs..

E-Commerce Fundamentals for Bankers

Provides participants an understanding of the basics of conducting business online. Covers e-commerce and how it impacts traditional business and banking models, the similarities and differences between traditional and electronic commerce, the role each participant plays in the e-commerce process, how to prepare a business for e-business legal issues surrounding the new medium, the technologies used to place orders and process payments.

Economics for Bankers

An introduction to the fundamental principles of economics and why they matter to banks. Emphasis is on topics including gross domestic product, unemployment, inflation, the national debt and the money supply, all of which affect daily personal and professional decisions.

Learning Objectives

  • Apply economic principles to important questions in the financial services industry
  • Use basic graphing and graph interpretation skills to examine economic questions
  • Describe the major economic policy problems faced by government: economic growth, unemployment, inflation and budget deficits and debt
  • Explain the aggregate demand/aggregate supply model and its importance in examining major economic policy problems
  • Recognize major economic policy controversies and the various schools of thought associated with them

Audience: Bank personnel who have not had a formal course in Economics and wish to increase their understanding of economics as it relates to banking. This course requires proctored exams.

Effective Business Writing

Participants will learn how to use the “you attitude” in order to write more effective reports, job procedures, memos, emails, and letters for good-news, bad news, and persuasive writing situations, as well as learn common business letter characteristics and formatting. They will identify the three stages of the writing process and special financial service writing characteristics, and write complete, efficient and emphatic sentences while building unified and organized paragraphs.

Audience: Anyone whose current of future job requires effective written communication. Good grammar and punctuation skills are prerequisites for this course. If you wish to improve these skills, you may consider fist taking “Essential Business English Skill”.

Effective Client Referrals

This course provides the skills and techniques to identify sales and service opportunities and make valuable and effective referrals for core bank products.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Describe what clients expect from their bank
  • Identify the four steps in the Effective Referral Model
  • Identify sales and service referral opportunities
  • Match referral opportunities with the appropriate financial need type
  • Make an effective referral using the appropriate referral technique
  • Follow up with a client

Audience: In-bank and operations personnel who service client transactions and are in a position to identify referral opportunities.

Effective Telephone Communication (Telephone Etiquette)

Fundamental skills and techniques for using the telephone professionally on the job, including tips for cell phone users. This course emphasizes the importance of the telephone as a technology tool and includes practical guidelines and practices for its effective use in common business settings.

Learning Objectives

After completing this course, students will be able to:

  • Prepare for typical calls
  • Set up work area to support organized telephone communications
  • Use professional call greetings
  • Use appropriate language and voice inflection during telephone conversations
  • Use questioning and listening skills that support effective telephone communication
  • Handle special telephone tasks professionally
  • Use effective skills when working with technology tools​ ​​

Audience: Branch and administrative office staff who answer calls or who make calls to customers and other bank staff. This course is appropriate for call-center staff as an introduction to telephone skills.

Effective Written Communication (Writing Bank Correspondence)

Techniques and tools on how to write clearly and competently for business professionals, as well as how to plan, write, revise and polish writing in a systematic way. This course provides examples of effective and ineffective writing, and how to improve various types of written communication.

Learning Objectives

After completing this course, students will be able to:

  • Plan for a written document
  • Draft a document that achieves a planned objective
  • Revise a document to maximize clarity and conciseness
  • Choose a format that is appropriate to the content and to the audience​ ​​

Audience: Anyone who writes business correspondence such as letters to customers, memos, faxes, or e-mail messages.

Electronic Funds Transfer Act (EFTA-Reg E)

Covers the rules applicable to the issuance of access devices, periodic statement requirements, and ATM receipts. Explains how to recognize and respond to Reg E errors. Covers the Reg E overdraft rules and the opt-in requirements. Discusses the rules applicable to payroll cards and gift cards.

Learning Objectives

After completing this course, students will be able to:

    • Describe the requirements regarding issuance of access devices
    • Describe the disclosures required by Regulation E
    • Describe the requirements related to preauthorized transfers
    • Define an electronic funds transfer error
    • Explain how to handle inquiries about liability
    • Explain the Regulation E rules pertaining to the assessment of overdraft fees
    • Discuss key topics relating to gift cards and payroll cards

Audience: All Frontline Employees.

Employment and Labor Law Course

During the past decade, American businesses have shifted their focus in human resource management and labor relations to employment issues such as wrongful discharge, sexual discrimination, and other employee rights. After successfully completing this Employment and Labor Law course, you will be able to: describe Employment-at-will; identify commonly committed workplace torts; understand Title VII of the Civil Rights Act and Race Discrimination; describe gender and family issues legislation, as well as discrimination based on religion and national origin; discuss discrimination based on age and disability; and understand and describe EEO legislation.

Audience: Human Resource and Department Managers

Essential Business English Skills

This course will help participants to use nouns, pronouns, verbs, and adverbs properly. They will learn to recognize and correct personal grammar problems, identify proper speech and sentence structure, identify the proper use of plural and possessive words, and build skills in punctuation, capitalization, and number usage.

Audience: Anyone who wants to improve his or her language skills

Essentials of Workplace Conduct (Business Etiquette)

The four principles that guide appropriate actions to take in unfamiliar situations. This course explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.

Learning Objectives

After completing this course, students will be able to:

  • Define the four guiding principles of business etiquette
  • Introduce yourself or others appropriately to reflect professional hierarchy
  • Describe professional dress code and the effect of not following the code
  • Explain how workplace behavior can affect others
  • Explain how the rules of business etiquette apply to work situations out of the office.​ ​

Audience: Bank personnel in the branch and administrative office environments.

Estate Planning Solutions for the Business Owner

Your client has managed – and in many cases created – their own business, and yet may not have taken any steps to protect it in the future. This course will help you walk them through different scenarios, be it bequest to a family member, sale to a trusted employee or complete liquidation.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Describe the estate planning challenges for owners of closely held businesses
  • Identify methods used in valuing closely held businesses, determining discounts, and structuring restrictive agreements
  • Explain corporate recapitalization and the utilization of freezing and deferral techniques
  • Describe the planning methods available for the effective transfer of privately owned businesses

Audience: Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs.

Estate Planning for Charitable Giving

The majority of estate planning clients have strong ideas about the distribution of their estate assets. For some, the beneficiaries are family members; for others the beneficiaries are charities. There are ways to accomplish both, which are explored during this course.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define and describe the characteristics of split-interest charitable trusts
  • Explain the tax considerations for exempt and nonexempt charitable trusts

Audience: Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs.

Estate Planning Final Case Study

This case study provides an opportunity to apply concepts learned in earlier estate planning courses to real-world client situations.

Audience: This course is appropriate for Trust Officers who have completed the five Estate Planning courses in the Personal Trust Curriculum Levels 2 and 3:
Estate Planning Overview
Estate Planning for the Marital Deduction
Estate Planning for Lifetime Gifts
Estate Planning for Charitable Giving
Estate Planning for the Business Owner

Estate Planning for Lifetime Gifts

This course introduces participants to the concepts of lifetime gifts. It discusses the appropriateness of lifetime gifts, use of the annual exclusion, and various techniques for transferring assets.

Audience: Trust Officers who already have a basic knowledge of estate and gift taxes and who seek to expand their skills to enable them to advise clients with respect to clients’ estate plans.

Estate Planning for the Marital Deduction

When Congress passed ATRA in 2013, many people mistakenly assumed that the marital deduction was a thing of the past. In fact, intelligent use of the marital deduction is as important as it ever was. This course explains different ways to calculate the marital deduction and the pros and cons of each.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Recognize the importance of planning for the marital deduction
  • Explain the various marital formulas and how they can be used in estate planning

Audience: Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs.

Introduction to Estate Planning

Trusts can play a pivotal role in the estate planning process, both pre- and post-death.Introduction to Estate Planning will explain some of the details, including fiduciary income and transfer taxes.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define basic terms
  • Explain how trusts are taxed
  • Calculate distributable net income
  • Minimize transfer taxes
  • Calculate gift, estate, and generation-skipping transfer taxes
  • Describe why estate planning is important
  • Identify considerations when developing an estate plan

Audience: Trust department and other bank staff who are new to the trust business and want to develop a basic working knowledge of trust administration. No prior knowledge of the subject is required.

Ethical Issues for Bankers

An overview of ethical standards for financial services professionals, including the importance of complying with their institution’s code of conduct as well as federal laws. The course works through some typical ethical dilemmas that may occur in financial institutions.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Describe the importance of ethical practices in banking
  • Identify the regulations that prohibit unethical practices in banking
  • Define the nature and elements of ethical dilemmas
  • Examine examples of ethical dilemmas and the principles that drive them
  • Use the four-step approach to resolve ethical dilemmas

Audience: Bank personnel at any level.

Event-Based Selling

The importance of having a purpose and objectives for attending an event, and the preparation strategies to consider before attending events. This course explores the advantages and disadvantages of a co-hosted or attended event, and examines the characteristics within groups to help identify the appropriate financial products and services.

This course provides opening techniques to start friendly conversations with clients and networking ideas to ensure that various interactions during the event are valuable. This course explores ways to plan an approach to follow-up with contacts made at the event based on observations and information gathered.

Learning Obj​​​​ectives

After completing Part 1: Event-Based Selling – Preparing for the Event, students will be able to:

  • Determine the target audience and the type of group event
  • Identify professional and personal group characteristics and their commonalities
  • Explain how financial needs are driven by a customer’s professional or personal life

After completing Part 2: Event-Based Selling – Executing the Event, students will be able to:

  • Practice relax to open techniques to help establish credibility with a client
  • Demonstrate effective networking techniques for moving between conversations
  • Apply the networking tips to ensure you are an effective networker
  • Explain how to use the Customer Connection form for notes and a follow-up strategy

Audience: Bankers whose responsibilities include attending, participating in, or hosting community-based group events. Students should have a working knowledge of their institution’s products and services.

Expedited Funds Availability Act (EFAA-Reg CC)

Explains when funds from deposits must be available for withdrawal and when holds on deposits can be extended, and the timing and content for providing key disclosures. Reviews the terminology used in Reg CC along with the disclosure requirements and endorsement standards, and covers Check 21, including a description of substitute checks.

Learning Objectives

After completing this course, students will be able to:

  • Differentiate between next day, 2nd day, and extended hold availability schedules
  • Explain and share the primary benefits of Check 21
  • Describe general disclosure information required for all financial institutions
  • Describe the key rules for returning checks

Audience: Tellers, new account representatives, branch managers, and any staff members who work with checks and new accounts (NOTE: Reg CC training is mandatory for all affected bank personnel.)

Fair Housing & Fair Lending

Introduces participants to the practices and principles of fair lending, and demonstrates how to avoid discriminatory and unfair lending practices when interacting with clients. Covers the relationship between unfair treatment and illegal discrimination, the essential points to the five federal fair lending laws and the Joint Policy Statement on Discrimination in Lending, types of illegal discrimination, and best practices to ensure compliance with the fair lending laws.

Audience: Bank personnel who have customer contact, and deal with consumer and real estate credit transactions including sales, processing, underwriting and compliance personnel.

Federal Estate and Gift Taxes

This course will give you the knowledge necessary to discuss the implications of federal estate and gift taxes, and to answer common tax-related client questions.

Audience: Trust Officers who have already achieved a basic level of knowledge and understanding of federal estate and gift taxes.

Fiduciary Income Taxes

Did you think you were the only one who had to pay income tax? Think again. Estates and trusts do, too. Fiduciary Income Tax will introduce you to the ways different entities are taxed and the deductions that are available to them.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Identify the types of taxes and how entities are taxed
  • Describe the general tax rules and concepts for grantor, tax-exempt charitable, estate, and irrevocable trusts
  • Explain how income tax deductions play a key role in tax planning
  • Describe the tax treatment of beneficiaries for simple and complex trusts

Audience: Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs.

Fiduciary Law

There are significant differences between community, common and separate property. The Fiduciary Law course explores the legal implications of those differences, and the history and implications of the Prudent Investor Rule and the Uniform Principal and Income Act.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Describe powers of appointment
  • Explain interest in property and the protection under the law
  • Identify the characteristics and legal guidelines for community property, common law, and separate property
  • Describe the Prudent Person and Prudent Investor rules
  • Explain the issues associated with investment securities held in fiduciary accounts
  • Explicate allocation of receipts and disbursements between income and principal

Audience: Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs.

Financial Accounting

Financial Accounting teaches students the information needed to create financial statements, including trial balances, t-accounts, balance sheets, and various other accounts and their respective functions. This course emphasizes current practices of accounting procedures and includes coverage of the latest principles set forth by the Financial Accounting Standards (FASB).

Audience: This course is perfect for bank employee requiring a fundamentals knowledge of accounting.

Financial and Business Planning for Bank Marketers

This AIB course explains the integration of the marketing discipline with the financial and business functions of the bank. Marketing in banking has evolved from a promotions-centered function to an analytically-focused discipline and marketing professionals must demonstrate both creative and critical thinking skills. The primary objective of this course is to help bank marketers communicate and collaborate with other bank managers through a planning and budgeting process designed for their individual bank.

Audience:Marketing professionals and others with marketing responsibilities who want to better understand the bank’s financial structure, the mechanics of revenue generation, and how these integrate with marketing initiatives and strategies. It will be best appreciated by marketing professionals early in their marketing career, experienced marketers who are new to banking, employees who want to develop marketing skills, and managers responsible for sales or sales management.

Financial Planning Skills

This course provides participants with a working knowledge of financial planning topics.

Audience: Trust professionals looking for a big picture view of financial planning concepts. This course is appropriate for Trust Officers who already have achieved a basic level of knowledge and expertise in the trust field.

Financial Statement Analysis

Students explore the financial position of a business through balance sheet and income statement analysis, accrual and cash-basis accounting, categorizing current and long-term assets and liabilities, the effects of various transactions on the accounts of a business, evaluating the auditor’s report, categorizing debt, allocating costs, inventory evaluation and much more.

Flood Insurance

This seminar provides participants with the opportunity to review the requirements of the Flood Disaster Protection Act and the National Flood Insurance Program (“NFIP”) and how to comply with these requirements whenever these requirements apply to a specific loan. Participants will be advised about FEMA requirements for determining the flood zone status of a particular property and the notice requirements that follow this determination. In addition, participants will learn about coverage requirements, map revisions and amendments, escrow requirements for the insurance premiums, as well as issues surrounding the force-placing” of insurance whenever a policy lapses.

Audience: Personnel in both commercial and consumer loan departments responsible for obtaining flood insurance for customer loans, as well as, personnel responsible for ensuring compliance with the requirements of the law.

Fraud Identification

A seasoned state bank regulator facilitates this interactive, on-line course. The 5-week course consists of many activities, including: analyzing 21 actual fraud cases; viewing PowerPoint presentations on audit, internal controls, and cyber banking; reflecting on and discussing specific fraud issues; interacting with the other participants and the facilitator regarding these issues and the red flags associated with the fraud cases.
To fully benefit from the course, you should participate on a regular basis (at least 2-3 times a week) in the threaded discussions. The amount of time necessary to complete the activities is approximately five hours per week.

Audience: A must for all personnel working in a financial institution.

Fundamentals of Consumer Lending

The basics of consumer credit including terminology, categories of credit and credit worthiness. The application process and the actions required to ensure bank compliance with regulations is also covered.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Describe consumer credit basics including examples of consumer credit, the consumer credit operations of a bank, and the credit application process
  • Define basic categories of consumer credit and terminology
  • Explain how banks make money from loans including which rate types banks use, which factors determine loan pricing, and which loan cost categories affect loan profitability
  • Describe the credit evaluation and decision-making systems, namely the Five C’s of Credit and credit scoring
  • Summarize the impact of bank regulations upon the credit application process

Audience: Any bank personnel with little or no experience in consumer lending.

Fundamentals of Lending

A complete overview of lending with subjects including: establishing and evaluating the credit culture, elements of a written loan policy, overview of the lending function, loan risk analysis, the loan decision process, establishing loss reserves, the credit monitoring process, risk management, portfolio management, and preparing a loan review report.

Audience: This course is a great learning resource for employees new to the lending process.

Fundamentals of Mortgage Lending

This course covers the basic terminology and regulations of mortgage lending and also provides information on the secondary market. The benefits to a financial institution derived from selling mortgage loans are explained.

Audience: Participants who currently sell mortgages, or who are involved in the mortgage lending process.

Fundamentals of Small Business Banking

This course introduces students to the characteristics, operations, and legal structure of small businesses. It helps students understand their small business clients by learning about the lifecycles of a business and the financial needs that arise during these different stages.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Identify common characteristics of small business markets
  • Describe different business legal structures
  • Match business products and services to business cycles
  • Compare the operating cucles of various business types
  • Identify the life stages of businesses

Audience: Bank personnel who have limited exposure to the small business market but are responsible for servicing or selling to small business customers.

Garnishments, Tax Levies & Request For Financial Information

What your customer can expect whenever information about their accounts is requested from the bank. Obtain the necessary information to properly handle garnishments, tax levies and other courts orders, which will affect your customers’ accounts. Learn proper procedures to ensure timely and effective handling of these types of legal action.

Generation-Skipping Transfer Tax

Does your family have a skip person in it? Could it be you? This course explains the intricacies of the GST, including taxable terminations and distributions, automatic allocations and just what a direct skip is.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define key terms related to GST
  • Identify the transfer categories, exceptions, and exclusions for generation-skipping tax
  • Explain the benefits of the generation-skipping transfer exemption and allocations in estate planning
  • Describe the concepts associated with calculating the GST tax

Audience: Trust officers with at least three years of personal trust experience who need a deeper understanding of technical trust concepts and how solutions work when applied to client needs.

GLB Privacy (For Institutions that do not share)

Review GLB Privacy Act opt-out concepts, terms and requirements as they relate to your role within your financial institution.

GLP Privacy (For Institutions that do share)

Gain a better understanding of GLB Privacy Act no opt-out concepts, terms and requirements as they apply to your role within your financial institution.

Global Banking (International Banking)

This course discusses the financial needs customers require to conduct business in today’s commercial global marketplace. The course describes the environment in which global banking takes place, and how money actually moves from one country to another. It examines how banks apply their traditional roles as providers of credit to the particular needs of global banking, and examines several risk areas that banks need to address in setting their global strategy.

Audience: Entry-level international banking personnel, corporate banking personnel, small business bankers, investment bankers, business officers, and other bank personnel.

Hiring the Best

Effective hiring techniques, including how to identify job requirements and rate the skills needed for success in the job role. Interactive scenarios are used to illustrate how to conduct an efficient interview that follows legal guidelines and maximize the use of the interview time.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Identify the job tasks, skills, and proficiency levels that make up a job analysis
  • Prepare effective interview questions to conduct a legal, thorough interview
  • Follow proper guidelines for conducting an interview and pre-employment tests
  • Evaluate and select the best candidate for a position in a legal manner

Audience: Any supervisor or manager who participates in the position analysis and selection and hiring of employees.

Human Relations

This course provides an examination of the evolution of human relations in the workplace, concepts of motivation, and leadership behavior. The role and function of the individual within an organizational structure are addressed. Topics include: how human relations is a key success; improvement of personal and organizational communications; identification of individual motivations; development of personal strategies for improving human relations; and how to achieve emotional control.

Human Resource Development

Employee skills and motivation are critical for organizational success. This course will help anyone increase their effectiveness, along with that of individuals with whom they work and the organizations of which they are a part. After successfully completing this course, you will be able to: understand the concepts, processes, and practices that form the basis of successful human resource development; show how concepts and theory can and have been put into practice in a variety of organizations; focus on the shared role of line management and human resource specialists in human resource development; and reflect the current state of the field, blending real-world practices and up-to-date research.

Audience: Anyone responsible for supervising or managing people.

Human Resource Management

This course covers all aspects of human resource management and its impact on both individuals and organizations. The text builds on a foundation of research and theory but also provides a practical framework focusing on critical issues and successful practices. Over 500 different organizations from a variety of settings are used as examples to illustrate key points and make the connection to HR practice. Important issues and critical trends are spotlighted in each chapter and reflected in the comprehensive and chapter ending cases included in the text. Managing Human Resources’ balance of theory and practice, hands-on activities, applications, and examples helps students develop the competencies to understand and help their organizations create a sustainable competitive advantage through people.

Audience: Human Resource Professionals, Office Managers and Department Managers.

Human Resource Selection

The Human Resource Selection course offers advanced treatment of the technical issues involved in developing and implementing selection programs within organizations. This course provides up-to-date research and applications for those already working in selection and provides current examples and exhibits. Human Resource Selection covers legal, global and ethical concerns, psychometric measurement concepts, job analysis, predictors of job performance and criteria measures.

Audience: Those working in Human Resources or who are heavily involved in the hiring process.

Identifying & Leveraging Target Markets

This workshop explores how to use Marketing Customer Information Files (MCIF) to group or segment a bank’s accounts. Participants will use this information to understand how a bank can market the appropriate products and services to their most profitable customers, as well as to non-customers who share the same characteristics. At the conclusion of the program participants will be able to: Define targeted customers and market segmentation; Explain how customer market segmentation can generate better results for bank marketing efforts; Describe how computer tools, specifically a Marketing Customer Information File (MCIF) and Market Analysis System (MAS) are used to target customers for marketing; Use market segmentation to develop a preliminary community based marketing plan that targets specific customer groups; and Identify methods for keeping track of marketing results.

Audience: Any banking professional such as entry-level marketing, branch, and operations managers, or other bank representatives who need to understand how to identify the target markets for bank products and services.

Improving Productivity

An overview of the main elements of productivity, with guidelines on how to evaluate and improve productivity in the workplace by introducing the six-step process to resolve productivity problems and enhancing productivity levels in the work environment.

Learning Objectives

After completing this course, students will be able to:

  • Describe the manager’s role in productivity challenges for banks
  • Identify the three elements of productivity
  • Pinpoint the production problems in problem in everyday scenarios
  • Identify obstacles that are keeping work groups from reaching optimal performance levels
  • Determine the best method to identify potential productivity obstacles through the use of interviewing, fishbone diagrams and flow charts
  • Use rating, ranking and matrix screening methods for evaluating productivity solutions
  • Describe the steps for implementing productivity solutions​ ​​

Audience: Any employee that leads a work team on a full or part-time basis.

Individual Retirement Accounts

Participants will learn the eligibility requirements and contribution limits for IRAs, such as, procedures, forms & disclosure requirements for opening different IRAs, advantages and disadvantages of each type of IRA, like tax deductibility requirements of IRA contributions, rollover contribution types, allowable distribution options, and tax consequences for premature distributions.

Audience: Anyone who answers customer inquiries about IRAs, and handles IRA transactions, including personal bankers, customer service representatives and mangers.

Individual Retirement Accounts Overview

Participants will learn the five types of retirement plans and the basic steps to opening and servicing IRAs. They will learn the eligibility and allowable contributions to IRA’s, the types of contributions to and distributions from IRAs, deductibility of contributions, excess contributions, as well as reconversions, documentation, and recharacterizations.

Audience: Tellers, customer service representatives, account counselors, and anyone seeking an introductory level course and IRAs.

Insurance of Accounts

Participants will be givens examples of insurance classifications, insurance coverage requirements by accounts and ownership, federal insurance coverage and mergers. They will learn basic concepts of FDIC regulations, the purpose and functions of FDIC, ownership category account types and deposit simplification.

Audience: Accounts personnel, tellers, supervisors, savings officers, retail banking managers, trust officers, retirement account representatives and anyone else who needs to know the latest deposit insurance regulations.

International Private Banking

This course provides instruction into the theoretical, legal and practical aspects of International Private Banking. The major emphasis of this course is to focus on current critical issues impacting the International Private Banking efforts of both US and International banking entities.

Introduction to Agricultural Lending

Introduction to Agricultural Lending will provide participants with the basic skills needed to begin to undertake credit analysis, loan structuring, monitoring, and provide guidance on dealing with problem loans. This course was developed in conjunction with the Schools of Banking, Inc., a jointly-owned subsidiary of the Kansas and Nebraska Bankers Associations.

Audience: Those new to agricultural lending or with limited experience.

Intro to Banking

This course is an introduction to the financial services industry in the United States. It covers the history and characteristics of depository institutions – banks, savings organizations, and credit unions. Users also learn about different non-depository institutions including insurance companies, stockbrokers, financial companies, and mortgage bankers. The course provides details of the regulatory structure of both depository and non-depository institutions. The course also explores the check payment system in the United States. Below is a list of topics covered in this online course: Introduction to U.S. Financial Services; Depository Institutions; Non-Depository Institutions; Financial Institution Regulatory Structure; and The Payment System.

Audience: Ideal for those just beginning their career in the banking industry.

Introduction to Analyzing Financial Statements

This course presents the tools needed to analyze financial statements, with a focus on income statements, balance sheets and cash flow statements. In addition to explaining tax returns, the computation of ratios and how they are used to spot significant trends is also discussed.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Define financial statement analysis and explain its importance in the small business lending process
  • List the basic steps of financial statement analysis and the purpose of each step
  • Analyze an income statement and balance sheet
  • Explain how tax returns are used in the lending process
  • Calculate and interpret key ratios
  • Perform a simple cash flow analysis

Audience: Bank personnel who are responsible for reviewing financial statements for the purpose of assisting in making lending decisions, monitoring the ongoing health of the business, or conducting the initial financial analysis.

Introduction to Financial Planning Products

This course focuses on the need for financial planning, and the various products and services for financial planning offered through retail banking.

Audience: Staff who sell or refer products and services.

Introduction to Mortgage Lending

An overview of the mortgage lending process, including mortgage programs and financing options, compliance regulations, mortgage origination, the appraisal process, loan servicing, and mortgage fraud and prevention. Also covered are real estate law and the government’s involvement in real estate, including recent CFPB rules from the Dodd-Frank Act impacting mortgage origination and servicing.

Learning Objectives

After successfully completing this program, you will be able to:

  • Explain how property is transferred from one owner to another, and the legal implications of the transfer of property
  • Describe the basic principles involved in real estate investment and finance
  • Identify the principle federal laws that apply to mortgage origination and servicing, as well as the government agencies and government-sponsored agencies that interact to further home ownership
  • Describe the process of mortgage origination, processing, underwriting, closing, and servicing, including the functions and responsibilities of the mortgage origination and loan servicing departments
  • Explain the business of construction and development lending

Audience: Financial service professionals who want a broad overview of mortgage lending including those who intend to pursue a career in mortgage lending (business development, underwriting, processing) and those individuals who recently joined a mortgage lending department. This course requires proctored exams.

Introduction to Relationship Selling

This course explores the Relationship Selling Process, focusing on techniques to prepare for the first encounter with a new client; using verbal and nonverbal communication and open and closed questions and listening skills, presenting products and solutions and handling client objections, selling against the competition, and closing the sale.

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Describe the six step relationship selling process and how it relates to meeting your client’s expectations
  • Determine how to plan for the success of your sales interaction
  • Take action to set a relaxing, positive, and professional sales climate and establish credibility with your client
  • Determine how to uncover your client’s needs by evaluating their situation
  • Ensure client satisfaction through the suggestion of appropriate products and solutions to meet their needs
  • Identify how to appropriately respond to client objections and concerns
  • Determine actions to close and follow up with a client

Audience: Bank personnel who are involved in sales activities in a retail-banking environment.

Introduction to Trust Products and Services

This course teaches the basic skills and building blocks in preparation for understanding wills and the probate process, administration of a probate estate, how trusts are formed and operate, the mechanics of a trust document, and basic administrative duties of a trustee.

This course is the recommended prerequisite for Basic Administrative Duties of a Trustee.

Learning Objectives

This course develops knowledge pertaining to:

  • Types of assets and forms of property ownership
  • Principles of estate planning and estate taxation
  • Personal agencies and profiling an investment program
  • Guardianships and advance directives

Audience: Those employees who have recently joined the trust department in support positions, non-trust personnel within the bank who work with trust officers and trust clients, as well as employees of service providers to trust companies who want to develop a better understanding of their clients’ business needs.

Investments I

Investments I focuses on an overall discussion of investment risk, organization of the investment decision process, regulatory influences for investments and the similarities and differences of commingled funds and mutual funds investments.

Audience: Trust professionals looking for a big-picture view of investments and investment planning concepts. This course is appropriate for Trust Officers who have already achieved a basic level of knowledge and expertise in the trust field.

Investments II

This course builds on the earlier investments course and focuses on the concepts used in valuing investments, the characteristics of different types of securities markets, and factors to consider in mutual fund selection.

Audience: Trust professionals looking for a big-picture view of investments and investment planning concepts. This course is appropriate for Trust Officers who have already achieved a basic level of knowledge and expertise in the trust field.

IRA Online Institute

An intensive 12-week course developed and supported by Ascensus’ professional instructors that teaches in-depth, essential IRA information on Traditional IRAs, Roth IRAs, SEP plans and SIMPLE IRA plans. Ascensus has tailored its premier on-site IRA training to include web-based study materials and assignment submissions.

Learning Objectives

  • Administer traditional and Roth IRAs, as well as SEP and SIMPLE plans
  • Identify eligibility requirements, handle contributions, distributions and set-up requirements for traditional and Roth IRAs, as well as SEP and SIMPLE plans
  • Understand and manage rollovers, transfers and required minimum distributions
  • Describe beneficiary options and facilitate beneficiary transactions

Audience: This course is intended for IRA Services Professionals with one to two years’ experience or for those preparing for the CISP exam.

Law and Banking: Applications

A deep dive into how specific laws and regulations apply to financial services and products. The course covers the laws and regulations that govern deposit accounts, lending, bankruptcy, trusts, non-deposit products and services, international banking, marketing, safety and soundness, and information security and reporting.

Learning Objectives

  • Identify the laws and regulations that protect bank deposits and govern the relationship between a bank and its depositors
  • Identify the laws and regulations affecting banks and protecting borrowers when banks offer credit products
  • Identify the bank safety and soundness laws that help protect bank assets, guard against deposit insurance system losses, and reduce risk in the banking system
  • Explain the provisions of bankruptcy law and its protection of the interests of both debtors and creditors , including asset liquidation and reorganization
  • Explain some of the information safeguarding requirements placed on banks when receiving, using, and disclosing customer information

Audience: Personnel who are new to banking or require a refresher course on the legal basis for many banking services and transactions. This course requires proctored exam.

Note: With the Commercial Lending, Consumer Lending, and Mortgage Lending diplomas, you may choose either Law and Banking

Law and Banking: Principles

An overview of the laws and regulations that affect how financial services companies operate on a daily basis. The course weaves business and banking law principles together to show regulations’ effects on financial services activities.

Learning Objectives

  • Explain the legal and legislative sources of U.S. banking law and the judiciary’s and regulatory agencies’ roles in interpreting the law
  • Identify the types of customer, both individuals and legal entities, that a financial services company transacts with and the obligations and responsibilities associated with the relationships
  • Describe the various legal challenges facing financial institutions such as torts, crimes, contractual issues, and property issues
  • Describe the requirements of negotiable instruments under the UCC and other laws and the rights and responsibilities of parties negotiating the instruments
  • Explain the legal obligations of banks to act fair and responsibly as businesses and in their dealings with customers

Audience: Personnel who are new to banking or require a refresher course on the legal basis for many banking laws governing products, services and transaction. This course requires proctored exam.

Note: With the Commercial Lending, Consumer Lending, and Mortgage Lending diplomas, you may choose either Law and Banking course to satisfy the requirement. The second of the two courses could then be applied as an elective, if you desired a more comprehensive knowledge of banking law.

Leading your People to Success Blue Program

This course covers the skill of leadership needed by today’s supervisors. It discusses how supervisors can use proven techniques to empower their employees and understand all the requirements to be The Complete Supervisor. Participants will learn how to develop team-building skills, handle group dynamics, coach and counsel employees, give productive performance appraisals, and support career development of their employees, in order to crate a high-opportunity work environment.

Audience: New or experienced supervisors and first-line managers or those preparing for such a role.

Lending: Introductory

This workshop is designed to help students comprehend some of the basic concepts of the lending process. It will include methods of conversing and negotiating with a customer during the interview/application process, analyze the application and support documentation, learn loan documentation and closing, and manage the loan until its maturity.

Letters of Credit

This seminar is designed to help participants understand the technical and practical aspects of Letters of Credit.

Audience: International banking and commercial credit personnel, branch managers, management trainees, accounting officers, and others involved in international trade and managing international accounts.

Life Insurance and Annuities

This course enhances the Trust Officer’s value to clients as a credible source of insurance information. Participants will learn about life insurance and annuity products, review related policy issues and fiduciary responsibilities, and explore the uses of these products in serving clients’ financial- and estate-planning needs.

Audience: Trust Officers who already have achieved a basic level of knowledge and expertise in the trust field.

Loans to Executive Officers (Reg O): This course reviews the basic requirements of Regulation O and provides guidance on the general prohibitions of extending credit to insiders. This course also addresses recordkeeping and reporting requirements, and discusses specific duties for directors to ensure that your financial institution will conduct its insider activities in a safe and sound manner.

Managing Change

The effects that change events can have on individuals and organizations and explores leadership strategies for managing change are covered. Through the effective use of a four-step change communication process, students will learn to better manage the impact of change, identify reactions to change and address them effectively.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Distinguish between change and transition
  • Identify seven typical effects of change
  • Describe the primary reactions employees have to change events
  • Examine the three stages of change
  • Identify possible reactions to each stage of change
  • Identify the seven strategies to demonstrate change leadership
  • Identify the influence and action you can take in change situations
  • Describe the key elements of effective communication
  • Identify the four steps to communicating change effectively
  • Describe the impact of the four-step communication approach on a change event

Audience: Any employee who is leading a group in a changing environment.

Managing Employee Performance (Performance Management)

A proactive approach to manage performance by leveraging the three stages in the Performance Management Cycle. The importance of ensuring employees clearly understand specific tasks they must accomplish, evaluating their progress, and providing constructive and timely feedback towards the accomplishment of their performance objectives are covered.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Identify the stages of the Performance Management Cycle
  • Write clear, concise performance objectives
  • Communicate expectations and monitor employee progress
  • Provide timely formal and informal employee feedback
  • Write fair effective performance evaluations

Audience: Any supervisor or manager who has responsibility for direction, documenting and evaluating employee performance.

Managing Employee Relations (Managing Employee Engagement)

Preparation for managers, including the challenges of managing employees in the contemporary workplace and a four-step strategy for managing employee relations – compliance with legislation, managing diversity, handling work and personal issues, and fostering open communication.

Learning Obj​​​​ectives

After completing this course, students will be able to:

  • Describe the impact of a manager’s role in establishing and maintaining sound employee relations in an organization
  • Identify four management strategies that support positive employee relations
  • Describe the purpose and intent of employment legislation governing workplace supervision
  • Identify diversity issues in a team and overcome related barriers to productive employee relations
  • Use effective guidelines for handling work and personal issues in a team
  • Implement management activities that facilitate open communications

Audience: Any manager or team leader with one or more reporting relationships.

Managing Funding, Liquidity and Capital

A summary of the bank funding types, liquidity issues and management of capital. Learn what funding is used by banks; how liquidity needs may be addressed by storing liquidity on the balance sheet or by securing additional funding; and bank capital’s purpose, regulatory requirements and the effect on profitability.

Learning Objectives

  • Identify the risk/return characteristics and costs of various funding sources
  • Evaluate the effect of various funding sources on interest rate and liquidity risk
  • Describe various measures used to manage liquidity
  • Recognize the merits of both regulators’ and shareholders’ points of view regarding optimal capital levels
  • Prepare a capital management plan

Prerequisites:
Participants should have a basic understanding of bank financial statements, bank performance analysis, and interest rate risk management. Students who have not had exposure to these topics are encouraged (but not required) to take Analyzing Bank Performance and Managing Interest Rate Risk prior to this class.

Audience: This course is designed for individuals involved in funding, liquidity, or capital management, or line managers making pricing, investment, or funding decisions that impact these areas.

Managing Interest Rate Risk

An exploration of interest rate risk measurement techniques such as GAP, earnings sensitivity analysis, Duration GAP and economic value of equity sensitivity analysis. Risk management policy implementation and how to change overall interest rate sensitivity through balance sheet adjustments or derivative contracts are discussed.

Learning Objectives

  • Apply the mechanics of valuing cash flows including duration and price sensitivity
  • Identify the determinants of the overall level of interest rates
  • Use static GAP, duration GAP and sensitivity analysis to measure interest rate risk
  • Examine how derivatives–futures, forwards, interest rate swaps, caps, floors and collars–are used to manage interest rate risk
  • Apply course concepts to the management of interest rate risk within your bank​​​​​​​​

Prerequisites:
Participants should have a understanding of financial instruments, financial markets, and interest rate mechanics either through the Analyzing Bank Performance course or experience. This is a difficult course that covers a number of complex concepts and requires an ability to deal with a variety of mathematical concepts and computations.

Audience: Managing Interest Rate Risk is a rigorous course designed for individuals involved in asset liability management or line managers making pricing, investment, or funding decisions that impact interest rate risk.

Managing Investment Portfolios

This easy-to-use, computer-based software course is perfect for understanding and implementing sound management of the bank’s investment portfolio. Topics include: fixed income prices and yields; interest rates and the yield curve analysis; securities in a bank’s investment portfolio; mortgage backed securities; and, an extended section on portfolio management including setting objectives, policy and strategy. The course is set-up in an easy-to-follow, step-by-step format for best results by the user. Below is a list of topics that will be covered: Bank Investment Portfolio; Fixed Income Overview; Interest Rate & Yield Curve Analysis; Mortgage Backed Securities and the Secondary Mortgage Market; and Portfolio Management Strategies

Audience: Any bank personnel involved in any aspect of the bond portfolio, all accounting personnel, any lending officer or office manager who needs to broaden their exposure to other areas of the bank, and internal auditors.

Managing Performance & Productivity White Program

This course covers the management principles need y today’s supervisors. It discusses how supervisors can use processes and systems to encourage maximum productivity of their employees. Participants will learn how to use an effective interview process to select the best candidate, how to use the mentor system and techniques for training employees, how to establish expectations and measure productivity and performance, and learn work simplification and time management skills. Also, they will learn to use technology to improve productivity, manage meetings and give presentations, and use problem-solving tools to reach results.

Audience: New or experienced supervisors and first-line managers or those preparing for such a role.

Managing Stress

Understand stress and its symptoms in the workplace. Find out about the stages of stress and learn strategies you can use for managing stress.

Managing Time at Work

This course provides participants with the understanding and skills necessary to effectively manage their time on the job. They focus on how to organize and prioritize daily tasks, manage workflow, develop a daily plan, manage interruptions, and manage computer information.

Audience: Bank personnel who are not currently using an organized method to plan and manage their time, or those who want a refresher.

Managing Trust Accounts

The Managing Trust Accounts course introduces you to the basic principles of establishing trust accounts and managing receipts and payments for these trusts. It covers the procedures for accepting new accounts, as well as dealing with changes in accounts impacted by disclaimers, and explains the rules needed to apply the Uniform Principal and Income Act when allocating receipts and payments.

Audience: Trust Officers who have already achieved a basic level of knowledge and expertise in the trust field.

Marketing Financial Services (Marketing for Bankers)

This course identifies all the factors that influence customers to purchase financial services. It explores the stages in the marketing planning process and the four elements of the marketing mix as applied to marketing bank services. Participants will learn to recognize consumer motivation and buying behavior, identify key issues relating to banking products and will review strategies for the pricing, promotion and distribution of bank services. The course will prepare you to conduct situation analysis, formulate a master marketing strategy, and to integrate public relations, advertising, sales promotion, selling, and service distribution functions into your bank’s overall marketing plan.

Audience: All bank personnel responsible for conceiving or carrying out any phase of a bank’s marketing efforts, including bank personnel in customer-contact and operations positions, management trainees, and persons entering banking at the mid-management level.

Meetings That Work

This seminar focuses on how to effectively lead meetings and use them as productive methods to communicate, solve problems and make decisions. It covers the appropriate reasons for holding meetings, the characteristics and typical structure of meetings, principles and tools for planning, leading and participating in meetings and how to handle distracting problem behaviors. At the conclusion of the program participants will be able to: describe the benefits of effective group meetings for organizations and individual group members; identify appropriate reasons for holding a meeting; list the characteristics of effective meetings; complete key meeting planning and preparation activities; and apply effective principles to lead and participate in effective meetings. Note: This course does not cover formal presentation skills and techniques.

Audience: Anyone who leads or participates in meetings within or outside their organization.

Microsoft Access 2007: Level 1

Microsoft Access 2007: Level 1 is designed for students who wish to learn the basic operations of the Microsoft Access database application to perform their day-to-day responsibilities, and to understand the advantages that using a relational database application can bring to their business processes.
This course covers the following topics: Examining the basic database concepts, Creating and modifying databases and its various objects, Designing new databases, tables, and relationships, Creating and maintaining records, Producing reports based on the information in the database.

Microsoft Access 2007: Level 2

Microsoft Access 2007: Level 2 is for users who need to maintain data consistency, customize database components, and share Access data with other applications.
This course covers the following topics:
Maintaining data integrity, Handling complex queries, forms, and reports, Sharing data between Access and other applications.

Microsoft Excel 2007: Level 1

Microsoft Excel 2007: Level 1 is designed for people who already have knowledge of Microsoft® Office, Windows® 2000 (or above), and who desire to gain the skills necessary to create, edit, format, and print basic Microsoft Office Excel 2007 worksheets.
This course covers the following topics: Migrating your spreadsheet data to an electronic format, Formatting and editing data.

Microsoft Excel 2007: Level 2

Microsoft Excel 2007: Level 2 is for students who already have the basic knowledge of Excel, including how to create, edit, format, and print basic worksheets. This course covers the following topics: Streamlining and enhancing your spreadsheets using templates, charts, graphics, and formulas, Gaining the skills necessary to create templates, Sorting and filtering data, Importing, exporting and analyzing data, and Working with Excel on the web.

Microsoft Excel 2007: Level 3

Microsoft Excel 2007: Level 3 is for students desiring to gain the skills necessary to create macros, audit and analyze worksheet data, incorporate multiple data sources, and import and export data.
This course covers the following topics: Running calculations, Sorting and filtering numeric data, Automating common tasks, Applying advanced analysis techniques to more complex data sets, Collaborating on worksheets with others, and Sharing Excel data with other applications.

Microsoft Outlook 2007: Level 1

Microsoft Outlook 2007: Level 1 is intended for the beginner student that has no previous experience using Outlook.
This course covers the following topics: Composing and sending email, Scheduling appointments and meetings, Managing contact information and tasks, and Using notes.

Microsoft Access 2007: Level 2

Microsoft Access 2007: Level 2 is for users who need to maintain data consistency, customize database components, and share Access data with other applications.
This course covers the following topics: Maintaining data integrity, Handling complex queries, forms, and reports, and Sharing data between Access and other applications.

Microsoft Outlook 2007: Level 3

Microsoft Outlook 2007: Level 3 is intended for intermediate Outlook users needing additional functionality.
This course covers the following topics: Personalizing email, Organizing and managing items, including data files, Sharing and linking contacts, how to save and archive mail, Creating forms, and Working offline and remotely.

Microsoft PowerPoint 2007: Level 1

Microsoft PowerPoint 2007: Level 1 is designed for students who are interested in learning the fundamentals needed to create and modify basic electronic presentations.
This course covers the following topics: Beginning a presentation, Formatting text slides, including tables, objects and images, Charting data, and Delivering a presentation.

Microsoft PowerPoint 2007: Level 2

Microsoft PowerPoint 2007: Level 2 is designed for students who already have knowledge of the basics of PowerPoint 2007, including slide formatting and working with tables, charts, images, objects, and presentation preparation.
This course covers the following topics: Working with design templates and various types of diagrams, Creating special effects, and custom slide shows and Advanced presentation delivery.

Microsoft Word 2007: Level 1

Microsoft Word 2007: Level 1 is intended for individuals who want to gain basic knowledge of working on Word.
This course covers the following topics: Creating and editing a basic document, Formatting documents, text, and paragraphs, Adding tables and graphic elements and Controlling page appearance.

Microsoft Word 2007: Level 2

Microsoft Word 2007: Level 2 was designed for persons who can create and modify standard business documents, and who need to learn how to create or modify complex business documents, as well as customized Word efficiency tools.
This course covers the following topics: Creating customized efficiency tools, Adding customized lists, tables, charts, and graphics and Producing high-quality, effective, sophisticated documents.

Microsoft Word 2007: Level 3

Microsoft Word 2007: Level 3 is designed for persons who want to gain skills necessary to manage long documents, collaborate with others, and secure documents.
This course covers the following topics: Create and format complex business documents, Managing and revising long documents and Distributing forms.

Money and Banking (Recommended prerequisite: Economics for Bankers)

This course presents a fundamental treatment of how money functions in the U.S. and world economies. Topics include the concept of money supply and the role your bank plays as a money creator and participant in the nation’s payment mechanism. Money and Banking also explains how the various types of financial institutions operate, the workings of monetary and fiscal policies, the functions and powers of the Federal Reserve, and more.

Audience: Bank personnel who have not had a formal course in money and banking and who wish to increase their understanding of the banking industry; officer trainees through the mid-management level.

Mutual Funds – An Introduction

A mutual fund is an investment that pools together money from many investors and invests it in stocks, bonds, or other securities. It offers investors a relatively easy and efficient means of accessing the capital markets, and is easily the most popular type of investment. This course looks at the fundamentals of mutual funds, describing their basic structure and regulation, pricing and performance measures.

Mutual Funds – Investing

To many clients, ‘investing’ simply means buying mutual funds. These investors buy and sell mutual fund shares through a variety of sources and for a number of different objectives. This course examines the steps investors must take in planning a mutual fund investment: identification of investment criteria, collecting information, assessment of risk, and purchasing shares. It also details the various fees and expenses associated with mutual funds and examines the tax implications of a mutual fund investment.

New Account Fraud

Participants will learn the applicant interview process, identification of documents and verifying information, account opening decision-making process, as well as, new account fraud types, and suspicious applicant behavior and transactions.

Audience: Tellers, customer service representatives, personnel bankers, accounts personnel, managers and anyone involved in deposit accounts.

Online Review Course for the CTFA Examination

At the end of the course, participants should be familiar with the following areas:
Fiduciary Law and Trust Activities, Tax Law and Investments, Personal Financial Planning and Insurance.

Audience: This course is designed for those preparing for the Certified Trust and Financial Advisor (CTFA) Exam.

Organizational Behavior

The Organizational Behavior course studies the scholarly foundations upon which the science of organizational behavior is built. You will learn how to transform business challenges into personal opportunities and organizational advantages. This course builds upon a powerful theme of change to clearly demonstrate how change not only affects attitudes and behaviors within an organization, but also offers new opportunities and experiences for those who can learn how to profit from its potential. This course addresses timeless organizational behavior topics, such as motivation, leadership, teamwork and communication, as well as some of the emerging issues shaping the field of organizational behavior today. Supporting themes focus on the challenges and opportunities within globalization, diversity, and ethics today. You learn not only the concepts and theories that help enhance the management of human behavior at work, but also learn how to practice these skills.

Overview of Financial Statements

This course provides an overview of small business financial statements, including IRS tax returns. It introduces the income statement and balance sheet, as well as the cash flow cycle and statements, and explains how they are used in making lending decisions and monitoring the health of a small business.

Audience: Bank personnel who are involved in any aspect of the small business lending process but who have little experience with financial statements.

Overview of Title Insurance and Real Estate Settlement Procedures

An introduction to the history of teller insurance industry. The workshop focuses on rates and regulations, title search and examination procedures, title commitment issuance, title requirement and exceptions, clearing title objections, settlement & escrow procedures, post-closing procedures, recording of documents, title policy preparation, other title products and review.

Personal Tax Return Analysis

Designed to teach students the basics of analyzing personal tax returns. The course begins with a discussion about analyzing personal tax returns to determine a projected income. Students will learn about income trends, recurring versus non-recurring income, and how tax returns can be used as a sales tool. By the end of the course students should be confident in analyzing personal tax returns.

Audience: Bank personnel who are in a position to use personal tax returns from clients for lending analysis.

Presentation Skills

This workshop covers the basics of planning an organized, audience-focused oral presentation. The workshop also covers the physical aspects of presenting, such as body language, voice and gestures, handling nervousness and dealing with disruptive audience members. Participants will have the opportunity to design and deliver a presentation during the workshop and receive feedback from their peers. At the conclusion of the workshop, the participants will be able to: Write a purpose statement for their presentation topic; Write an opening statement that catches the audience’s attention; Identify components of a presentation that gain attention and keep interest; Describe effective uses of visual aids (flipcharts & overheads); Define and demonstrate open and closed questions; Develop a closing statement that calls the audience to action; List methods for dealing with disruptive audience members; Identify ways to control nervousness; Demonstrate appropriate body language; and Deliver a presentation that meets the need of the audience.

Audience: Any bank employee who makes stand-up, verbal presentations to schools, community groups, business prospects, staff, senior management, etc.

Principles of Banking

Long recognized as the premiere introductory course to the banking industry, Principles of banking touches on nearly every aspect of banking, from the fundamentals of negotiable instruments to contemporary issues and developments within the industry. Participants who successfully complete the course have a solid foundation of knowledge from which to build successful careers in banking.

Audience: Personnel new to banking, at any level.

Private Banking & Wealth Management – An Introduction

This course looks at the fundamentals of private banking and wealth management, including the key drivers of the industry, the main market players, and the various products and services that are offered to HNW clients. The course will look at how private banking and wealth management have developed into highly profitable businesses by offering a wide range of solutions available to clients.

Private Banking & Wealth Management – Financial Planning

Financial planning is the process by which wealth managers assess their clients’ current economic situation and help them structure realistic long-term financial goals. Such planning is the foundation of successful wealth management. The plan must be vigorous enough to accomplish a client’s goals, but flexible enough to meet the client’s changing needs.

Private Banking & Wealth Management – Overview of Investing

This course looks at the fundamentals of investing and investor behavior. The content focuses on what makes investment different from speculation. This is followed by a detailed description of some of the key investor behavioral traits. The field of behavioral finance combines behavioral and cognitive psychological theory with conventional financial theory and takes into account the human tendency to behave irrationally when making investment decisions.

Private Banking & Wealth Management – Relationship Management

This course looks at how private bankers and other wealth managers maintain their business by acquiring, developing, and retaining clients. This point of contact is the relationship manager who facilitates the client’s use of the institution’s financial services and products. Client acquisition and retention is one of the main issues facing the wealth management industry today and is the focus of the course material.

Private Banking & Wealth Management – Techniques of Investing

This course explores the array of products, strategies, and fund managers clients can choose. Through indirect investment vehicles it is now easier than ever to access a wider range of asset classes. The managers of these investments can adopt an active or passive style, and there are advantages and drawbacks to both. In recent years hybrid solutions have emerged and filtered down to wealth managers to offer to their private clients. This course looks at many of these issues with a focus on the active versus fund management debate.

Problem Loan Workouts

This ABA course will explore the four major components of problem loan management. Problem Loan Detection will explore how problems loans can be avoided and how loans can be managed to make early detection possible. Problem Loan Situation Evaluation will consider what must be done to confirm the bank’s position with the borrower in preparation for negotiation with the borrower. Problem Loan Negotiation will cover the negotiation process in determining the best course of action to resolve problem loans. Problem Loan Resolution will consider alternatives of resolution and how to proceed with options for workout or liquidation.

Audience: Entry- to mid-level commercial lenders, business bankers, small business lenders, credit analysts, loan review personnel and other bank personnel interested in the subject of problem loan management and resolution.

Profitable Accounts

This workshop explains the importance of determining account profitability, the profitability of each product/service your bank offers, and shows participants how to calculate it. In addition, it will help participants examine the profitability of their various customer relationships, and gather data for cross-selling/up-selling the best ones. At the conclusion of the program participants will be able to: Explain why it is important to determine the profitability of accounts; Describe how to determine the profitability of products/services and customer relationships; List ways to improve product and customer profitability; and Gather new account data (for new and existing customers) so that profitable accounts may be cross-sold.

Audience: All Product Managers, Office managers, Head Customer Service Representatives, and Personal Bankers whose banks have recently installed an MCIF system or are strongly considering installing one and are not familiar with how to use it effectively.

Profiling Mortgage Prospects

This course provides participant with the knowledge to profile a prospective client and recommend the mortgage product that would best fit his or her individual needs. Conventional, FHA, and VA loan products are presented.

Audience: Bank personnel who are currently selling or will begin selling mortgage loans.

Project Management Fundamentals, Part 1

Project Management Fundamentals, Part One examines the phases of the Project Management Life Cycle, and a project manager’s role in each phase. It defines basic project success criteria and common reasons for project failure and describes techniques for setting up a strong project team and determining the elements of a Risk Management Plan.

Audience: Those with project management responsibilities or who are part of a project team.

Project Management Fundamentals, Part 2

Project Management Fundamentals, Part Two describes techniques for planning and sequencing project activities. It describes how to identify the Critical Path for completing a project on schedule. It identifies the cost elements that should be included in a project budget and describes techniques for managing deviations from budgets and schedules. Finally, it describes key elements of project management communications and reporting tools and the key activities of project close-out.

Audience: Those with project management responsibilities or who are part of a project team.

Real Estate Appraisal

This course is a thorough outline of current appraisal theory and practice, providing a practical guide to real estate appraisal for students. After successfully completing this course, you will be able to: define terms associated with real estate appraisal; discuss the formal appraisal process; understand inspections and analysis; understand cost and income approaches; estimate depreciation.

Audience: Anyone working in lending or interested in gaining an understanding of the appraisal process.

Real Estate Appraisal Review

The Real Estate Appraisal Review Online Course is designed primarily for financial institutions professionals who review and analyze appraisal reports in their job assignments. These instructions will provide basic and generic appraisal information about: Interagency guidelines, Appraisal rules, Uniform Standards Professional Appraisal Practice (USPAP), Appraisal reports, Appraisal valuation process, Concepts of value and Three approaches to value (Cost, Sales Comparison and Income Capitalization).

Audience: This course is primarily for financial institutions professionals in the following positions: Attorneys, Auditors, Appraisers, Claims Specialists, Compliance Review Examiners, Credit Specialists & Officers, Examiners, Fair Lending Specialists, Financial Management Analysts, Resolution Specialists and Senior Audit Specialists.

Real Estate Finance

The Real Estate Finance course provides cutting-edge coverage of specialized mortgage lending procedures—including sources of mortgage money, constraints on those sources, loan qualifications, and laws and regulations that guide practices. This course brings to life the color and law of real estate in day-to-day settings. In addition to the lively case selection, it also has a clear set of rules that will enable you to recognize, solve, and prevent legal issues. As a result of this course, students will be able to: understand partial ownership AND co ownership of real property, and lending issues related to these topics; discuss real estate residential and commercial leases; understand mechanic’s liens (strikethrough: methods of real property conveyance); discuss constitutional issues, specifically eminent domain powers; and understand environmental issues in real property, focusing on Comprehensive Environmental Response, Compensation and Liability Act (CERCLA).

Referring Insurance & Annuities Customers

This seminar introduces the retail-banking employee to insurance products available in today’s banking institutions. Participants learn about the many types of insurance products available, their basic features and how they meet customers’ financial needs. By learning to identify referral opportunities in typical customer contact situations, participants’ apply their understanding of customer needs to make skillful referrals to a licensed insurance sales representative in their organization.

At the conclusion of the program participants will be able to: describe how insurance products and services address customer’s financial needs; describe the common types and features of insurance products offered through banks; describe the role of licensed insurance sellers in the bank; identify the customer characteristics that indicate needs for insurance products; explain the benefits of insurance products; and make effective referrals to bank-designated, licensed insurance sellers.

Audience: Any employee who has the opportunity to refer customers to designate licensed insurance sellers in a bank.

Referring Mutual Funds and Securities Customers

This course provides an overview of mutual funds and securities that are available through many retail banks today. It covers why banks offer securities products, the risks associated with them, and their basic features.

Audience: Retail bank personnel who manage customer relationships and/or who are in a position to identify referral opportunities, e.g. personal bankers and new accounts staff. Participants are not licensed to sell securities, and in fact may have little or no previous knowledge of securities.

Referring Trust Customers

Teaches participants how to identify and refer potential trust clients. Includes terminology, the basic elements of a trust, common trust products, identifying customer needs and matching them with trust products, and making an effective referral to a trust professional.

Audience: Bank personnel who can manage client relationships and/or who are in a position to identify referral opportunities to trust specialist.

Reg Z Closed-End Credit

An overview of the structure and core requirements of Regulation Z, as well as exercises to aid in complying with the regulation. This course explains the closed-end portion of Regulation Z, including key terminology and requirements for disclosures provided before and during loan consummation. It explores the features of high cost mortgages, higher priced mortgages and qualified mortgages.

Reg Z Open-End Credit

An overview of the structure and core requirements of Regulation Z, as well as exercises to aid in complying with the regulation. Regulation Z, which implements the federal Truth in Lending Act (TILA), promotes the informed use of credit among consumers. Students will learn about the open-end portion of Regulation Z, including history, purpose, coverage, and disclosures. Students will also learn about rules relating to billing errors, crediting payments, credit balances, and advertising.

Regulation J & S (FEDWIRE)

Regulation J governs all funds transfers performed through Fedwire. Explore Subpart B and learn about the general regulation requirements, internal controls and operations, and practices you must be aware of to ensure your institution maintains compliance.

Regulation K

Course provides a basic definition of the different types of foreign banking licenses that may be granted, and their powers and limitations. It also deals with IBF Deposits, International lending, etc.

Regulatory Compliance for Bank Tellers

This ABA course offers valuable information on eight regulations that directly affect the responsibilities of tellers in most financial institutions. The regulations have been divided into three categories: Privacy and Security, Deposit, and Equal Treatment.

Audience: Tellers who must demonstrate a thorough understanding of the regulations specific to the responsibilities that are part of the day-to-day job functions.

Regulatory Compliance for Call Center Representatives

This ABA course offers valuable information on ten regulations that directly affect the responsibilities of Call Center Representatives in most financial institutions. The regulations have been divided into four categories: Privacy and Security, Deposit, General Account Inquiry, and Equal Treatment.

Audience: Call Center Representatives who must effectively demonstrate a thorough knowledge of the regulations that affect bank policies and procedures.

Regulatory Compliance for Customer Service Representatives

This ABA course offers valuable information on ten regulations that directly affect the responsibilities of Customer Service Representatives in most financial institutions. The regulations have been divided into four categories: Privacy and Security, Deposit, General Account Inquiry, and Equal Treatment.

Audience: Customer Service Representatives who need a thorough knowledge of the regulations that affect bank policies and procedures.

Regulatory Compliance for Personal Bankers

This ABA Course offers valuable information on sixteen regulations that directly affect the responsibilities of Personal Bankers in most financial institutions. The regulations have been divided into six categories: Privacy and Security, Deposit, Ethics and Fair Lending, Equal Treatment, Real Estate, and Truth in Lending.

Audience: Personal Bankers who must successfully demonstrate knowledge of regulatory compliance issues.

Relationship Selling to Small Business Customers

This course walks participants through a complete sales cycle focusing on the unique needs of the small business customer. Participants apply the operating cycle and life stages to evaluate needs and present solutions.

Audience: Bank personnel who are new to the small businesses market and are responsible for selling bank products and services to small business customers.

Residential Mortgage Lending

This course covers construction and permanent financing for residential property; real estate law; documentation; mortgage loan servicing; the secondary mortgage market; the role of government in mortgage lending; and residential real estate as an investment. The discussion of underwriting, processing, and servicing will give participants a framework for learning the mortgage lending business and refining their existing knowledge. Additionally, the coverage of laws and regulations affecting mortgage lending provide an understanding of mortgage lending’s history and a glimpse into it’s future.

Audience: Financial service professionals who want a broad overview of mortgage lending.

Residential Mortgage Lending: Origination

Participants will learn how origination fits into the lending process. They will learn to complete a conventional residential application and initiate the documents needed to support the loan application, answer customer inquiries effectively and in compliance, in order to accurately prepare both your customer and themselves for the loan interview, as well as perform the required follow-up after the loan interview.

Audience: Loan officers, loan originators, mortgage bankers, mortgage brokers and anyone who interviews borrowers and completes applications for conventional residential mortgage loans.

Residential Mortgage Lending Overview

This course will designed to teach participants the steps in the lending cycle, name the steps in loan closing, understand mortgage loan products and documents, as well as types of costs associated with a loan, and to understand interest, simple interest and amortization. It describes a fixed-rate and adjustable rate mortgage. It explains the regulations that affect the lending practices, and explains how an applicant’s income, assets and debits are analyzed.

Audience: Tellers, customer services representatives, supervisors or anyone interested in learning about residential mortgage lending fundamentals.

Residential Mortgage Lending: Processing

Participants will learn how to prepare a complete file for a conventional loan. They will complete documentation for underwriting, complete documents required to close a loan, and recognize the importance of documentation and organizational liability, and how to identify how the credit decision is made, as well as, prepare the required regulatory documents, and provide customer service during the loan process.

Audience: Loan processors, mortgage bankers, mortgage brokers, loan closers, quality control specialists and anyone involved inn residential mortgage lending operations.

Residential Mortgage Lending: Servicing

Participants will learn how to service all kinds of mortgage loans, including secondary market and FHA.VA loans. The will learn to process each type of mortgage payment for six payment types, accurately process ARM payment changes & notification requirements, understand restrictions for prepayments and payoffs. The will review escrow accounts and compliance with sate & federal regulations including RESPA and Homeowner’s Protection Act. They will learn how to identify problems in borrowers’ payment habits to prevent delinquencies and change contracts with confidence. They will also learn how to assist in the foreclosure process by gathering appropriate documents and records, filing notices as needed and closing out or transferring records.

Audience: Anyone involved in residential mortgage lending and servicing.

Residential Mortgage Lending: Underwriting

Participants will follow step-by-step underwriting procedures to increase efficiency. They will learn the adjustable rate loan underwriting guidelines and risks, evaluate the loan investment potential, as well as, assess the borrower’s willingness and ability to repay through verification and documentation, locate pertinent information on the Uniform Residential Appraisal Report, investigate appraised market value and appropriate loan amounts, evaluate the loan investment potential in order to analyze compensating factors to help qualify non-standard borrowers.

Audience: Loan officers, loan brokers and anyone who specializes in underwriting or wants to become more knowledgeable about this part of the lending process. This is a challenging course. It is recommended that you have a background in mortgage loan processing or complete “Residential Mortgage Lending”.

Retirement Planning

Retirement Planning focuses on the types of retirement plans available, factors that impact various plans, and the importance of integrating retirement benefits with financial and estate planning. Activities offer an opportunity to apply guidelines that address the unique implications of retirement assets.

Audience: Trust Officers who have already achieved a basic level of knowledge and expertise in the trust field.

Retirement Products for Small Businesses

This course introduces and defines retirement products and services appropriate for small businesses including IRAs, Keoghs, SEP IRAs and Employee Benefit Trusts. Participants receive tools for on-the-job use in making benefit-focused retirement product referrals.

Audience: Bank personnel who manage small business relationships and have responsibilities referring and/or selling retirement services and products.

Revitalizing Customer Service

This workshop will have participants using a variety of exercises and group activities to define basic customer service skills and examine how the use of those skills adds to the personal and professional productivity levels of the participants. Participants will be using a worksheet throughout the day while practicing new skills or enhancing current levels of customer service. Each section will also give managers an opportunity to see how these customer service skills can benefit some key areas of managing employees such as providing constructive feedback, taking corrective action and coaching. At the conclusion of the program participants will be able to: identify and define basic customer service skills, use the basic skills in current workplace environments, understand how perspectives impact customer service, isolate personal symptoms of stress and the possible impact of those symptoms on service levels, connect three areas of communications and listening to clarify the intended message, and apply customer skills to interactions with angry or difficult customers.

Audience: All levels of employees.

Rewards & Recognition

This seminar discusses techniques for using non-monetary and small dollar value awards to recognize, reward and motivate employees toward continued and improved performance. The group will explore effective and ineffective forms of recognition and the consequences of failing to recognize people. At the conclusion of the program participants will be able to: diagnose motivational problems, and discuss various incentives for performance improvement; brainstorm reasons for and ways to recognize employees; and discuss appropriate methods of delivering recognition, and the outcomes of ineffective recognition plans.

Audience: Any employee responsible for motivating staff regardless of the specific reporting relationships. This could include managers, supervisors, team leaders and mentors.

Risk Management & Risk Based Supervision

Executive and bank officers, as well as anyone involved in risk management, and serving as liaison with bank regulators.

Audience: Executive and bank officers, as well as anyone involved in risk management, and serving as liaison with bank regulators.

SAFE Act

The S.A.F.E. Act – Secure and Fair Enforcement for Mortgage Licensing Act explains the purpose of the S.A.F.E. Act and the core elements of the “mortgage loan originator” position. The student will acquire a working knowledge of what activities define a mortgage loan originator, the registration requirements, and the use of the MLO unique identifier.

Audience: Bank MLOs who need a very basic knowledge of the S.A.F.E. Act requirements. Branch employees who are performing some loan-related functions and who need to know when or if they may need to be registered.

Sales Coaching in the Bank

This seminar will prepare the sales coach to support their team for continued sales success. On-going coaching and motivation will be explored. At the conclusion of the program participants will be able to: describe the role of a sales coach; identify sales coaching opportunities; identify coaching strategies to support team members with both sales-focused and service-focused job functions; set team and individual sales goals; and motivate top sales performance.

Audience: Any person responsible for leading a bank’s sales team or sales campaign.

Sales Excellence

This course challenges financial institution employees to see themselves as sales professionals. It provides the tools needed to achieve the level of sales professionalism required by financial institutions today. Upon completion of this course, participants will be able to: overcome hesitations about selling and benefit from a professional approach to sales; recognize how your sales efforts benefit your institution, your customer and you; adjust your selling techniques to comply with the unique challenges of financial selling; identify customers’ financial needs quickly and efficiently in a variety of customer situations; structure your sales presentation as a dialog with the customer, rather than’ pitching’ the product; use the techniques of listening, questioning and communicating nonverbally to improve results in sales situations; customize product presentations for specific customers and their problems or needs; present products in terms if benefits as well as features in order to gain customer commitment; gauge customer interest in the product enabling you to ask for the sale at the right time; respond effectively to common objections to financial products and services; use proven strategies for efficiently confirming the sale; create a positive customer encounter, regardless of the outcome; analyze demographics to help understand customers’ life-styles and their financial wants and needs; shop the competition to improve sales results; implement tele-consulting strategies to improve sales results; and use goal setting and the power of positive thinking to improve sales success.

Audience: Anyone who works at a financial institution and has customer contact including tellers, personal bankers and loan officers.

Selling Fundamentals

The Selling Fundamentals course prepares students with a detailed, yet broad, step-by-step selling process that is universal in nature. Selling Fundamentals demonstrates to students the order of steps within the selling process; provides numerous examples of what should be in each step; and shows how the steps within the selling process interact with one another. Combined with up-to-date content and a strong ethical focus, Selling Fundamentals teaches sales the way a mentor would: with a strong, practical focus that puts the customer first.

Service Business Examination

The Course is designed for inexperienced examiners and may be beneficial for more experienced examiners or other staff members who have not had formal training in conducting examinations of money service business (MSB) licensees. In addition, this course may be beneficial for MSB industry staff members and others who have a need to learn about the operations of MSBs, specifically check cashing and money transmitting businesses.

Servicing & Growing Small Business Relationships

This seminar addresses activities involving small business customers to effectively protect bank assets and expand the small business customer relationship. Activities include monitoring financials and information, and conducting site visits on the four business types: Manufacturing, Wholesaler, Retailer, and Service. Group discussions include turning routine follow-up activities into opportunities to grow the relationship. Participants develop a personalized strategy to conduct routine follow-up activities with customers. At the conclusion of the program the participant will be able to: Explain the importance of following up after a sale has been made; Identify routine functions that can turn into opportunities to service (protect) and grow (expand) small business customer relationships; Describe the benefits of monitoring financial statements and information on small business customer relationships; Describe the benefits of conducting site visits on small business customer relationships; Implement a strategy to conduct routine follow-up on small business customer relationships.

Audience: Bank personnel responsible for managing and growing a portfolio of small business customers.

Sexual Harassment in the Workplace

This course focuses on behavior awareness. Students will learn how Title VII of the Civil Rights Act of 1964 defines sexual harassment. Through a series of scenario examples, students will be engaged in identifying conduct that could be considered unwelcome or inappropriate. Two forms of harassment will be explained: quid pro quo and hostile environment. Students will be given some steps they should follow if they feel they are victims of sexual harassment. They will also be encouraged to focus on their own actions and consider how those actions may be perceived by others.

Audience: All employees

Sexual Harassment in the Workplace for Managers

This course builds on the content in Sexual Harassment in the Workplace and explains the role supervisors play in establishing and maintaining a work environment that discourages and prohibits this unwelcome behavior. Supervisors will be given tools they can use to help them create a “safe” environment for employees. Included in this course are the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexually harassment. A “Talking Points Worksheet” provides a checklist of tips on how to handle reports of sexual harassment.

Audience: Supervisors who have little formal knowledge of supervision.

Small Business Borrowing

This course provides describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand the small business client credit needs. This course also explains the key steps to effectively communicate credit decisions to clients.

Audience: Bank personnel who are responsible for selling credit products to the small business customer and/or responsible for identifying sales opportunities and referring small business lending prospects to the appropriate bank contacts.

Spanish For Bankers – Beginning

This workshop will enable participants to communicate with Spanish speaking clients in a basic manner. The participants will have the tools to be able to conduct routine banking transactions with customers at a basic level.

Spanish For Bankers – Intermediate

This workshop will enable participants to communicate with Spanish speaking clients in a more complete and professional manner. This course is for banking professional who have taken the Beginning Level or have some Spanish Language skills or exposure.

Statement Analysis

This course gives practical, hands-on experience inn making credit decisions and in examining income statements, balance sheets, cash flow statements, and other financial documents.

Audience: Commercial bank employees being trained as credit analysts.

Statistics

The Statistics course delivers clear and understandable explanations of core business statistics concepts. Course work emphasizes the importance of interpreting statistical results to make effective decisions to improve business processes. The text offers real applications of statistics that are relevant to today’s business students which can be seen in the continuing case studies throughout the book. Continuing cases span throughout a chapter or even groups of chapters, easing students into new topic areas.

Audience: Anyone looking for an introduction to statistics.

Stocks & Bonds A to Z

This workshop is designed for people who want to learn how to invest in stocks, bonds, mutual funds or options, as well as for experienced investors who want to improve their investment results and learn new investment strategies.

Successful Sales Campaigns

This seminar is designed for individuals who are managing or are involved in a sales campaign focusing on one product or a small group of products. At the conclusion of the program participants will be able to: locate and use demographic information to match bank products to the bank’s available customer base; prepare bank personnel for the sales campaign; create and maintain enthusiasm for the sales campaign; identify regulations for advertising the bank’s promotion; develop a sales campaign that gets the attention of the bank’s customers; use creative methods to track the progress of the campaign; and celebrate and evaluate the results of the promotion after it has ended.

Audience: Any banking professionals who currently take part in sales campaigns.

Supervision

Supervision blends skill-building techniques and traditional management principles to prepare students to become supervisors in today’s business world. The course will emphasize that supervision is working through people to develop and empower them to become better and more efficient in their roles, and closely follows the SCANS requirements for the five workplace competencies and three-part foundation of skills and personal qualities needed for job performance.

Audience: Both practicing and aspiring supervisors who have little formal knowledge of supervision.

Supervisor Certificate

This course prepares new and potential first-level supervisors to handle people management duties. Among the topics covered are hiring, performance management, coaching, rewards and recognition, corrective action, managing employee relations, and managing change. Students who complete this course and the Banking Today course or equivalent experience will receive the AIB Supervisor Certificate.

Audience: New and potential first level supervisors.

Technology Applications in Mortgage Finance

This course will provide the student with tools and skill levels needed to incorporate technology into all aspects of the mortgage loan cycle.

Tele-Consulting

This course helps participants understand the unique challenges of telephone sales and learn specific techniques to overcome common obstacles to success.

Audience: Banking professional who make outbound telephone service and sales contact with an assigned client portfolio.

Teller Basics Curriculum (Today’s Teller)

The ABA Teller Basics course is designed to onboard newly hired tellers. The 8 self-paced modules are designed to simplify new teller training, reduce teller training time and costs, and provide your new tellers with a working knowledge of teller fundamentals.

The highly interactive modules are supplemented with industry best-practice procedures and off-line exercises that can personalize the experience to your bank. As a stand-alone program or as a supplement to your bank’s on-the-line training, Teller Basics can significantly accelerate the process of preparing your new tellers to begin serving customers. Use of the program also ensures consistency in training across all bank locations.

Audience: New tellers

Teller Operations

After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

Title Insurance Basics for Bankers

Title Insurance Bankers, particularly those involved in real estate lending, are familiar with the need to obtain a title insurance policy insuring the bank’s mortgage. This half day seminar explains the title insurance product in detail and will give bankers a more thorough understanding of why bank policy typically requires it. Starting with a discussion of basic real estate law concepts, the course will move to a detailed look at the title insurance process including the title search, the title commitment and the final title insurance policy. The seminar will explore the difference between an ownership and encumbrance search and a title commitment, how to review a title commitment, how to review a final title policy, and how title policies are priced in Florida. The course concludes with a look at the title claims process including how to make a claim under a policy and what is or is not covered under a typical title policy.

The 21st Century Supervisor Red Program

This course gives an overview of the supervisory function along with key concepts such as, identifying the challenges facing today’s supervisors. It teaches participants how to use SMART goals to develop planning strategies like, how to effectively communicate to their staff, understand their role in developing a customer-driven culture, and understand and apply the rules that govern employment issues.

Audience: New or experienced supervisors and first-line managers or those preparing for such a role.

Trust Basics

This course provides you with an overview of the trust department, including how it fits into the bank’s over-all operations, the services it provides, and generally how those services are delivered.

Audience: Non-trust bank personnel and those who have recently come into the trust department in support positions, entry-level personal, employee benefit, and corporate trust officers.

Trust Investments

This course focuses on the theory and practice of trust department investment services.

Audience: Trust department personnel, including officer trainees, paralegals, administrative assistants, and retail bank personnel.

Trust Operations

Trust Operations provides an overview of a trust institution’s operations, the products and services associated with the operations of a trust institution, and how trust operations professionals can help their associates and customers both potential and existing. Presentations provide the definitive concepts and direction to help participants make decisions relative to reporting systems, provide accounting tactics, and best report to the regulatory agencies.

Audience: Entry-level trust personnel (personal, corporate, and employee benefit), both officer and non-officer level.

Understanding Bank Products

Understanding Bank Products is designed to give students an overview of the products and services offered by banks to meet the needs of consumers and small businesses. Gaining knowledge in the range of products offered by a bank will enable students to recognize when a client has a need and then suggest the appropriate product to meet that need. The bank product information contained in this course is presented in broad strokes and describes the products from the perspective of clients and their needs. Students also have the opportunity to learn beyond the scope of the course with activities they perform on their own.

Audience: The course is designed for branch client-contact personnel with at least six months experience. Those who would benefit most include tellers, new accounts representatives, personal bankers, platform assistants, and branch manager trainees.

Understanding Financial Planning

This course enables participants to help their customer plan for financial growth. It covers how to analyze a customer’s financial needs, to ask questions that elicit information about a customer’s financial situation, and how to match products and services to a customer’s financial situation a various life stages.

Audience: Staff who sell or refer products and services.

Understanding Your Construction Borrower

This ABA course provides an overview of the construction process that will help you better evaluate and serve your construction borrower. It examines the overall construction process and the documents typically required for loan approval. Also included is an overview of project types and the idiosyncrasies pertaining to them. Specific topics include construction document reviews, construction budgets, soils reports, municipal approvals, loan administration and project closing. Discussions include the loan closing, payment disbursements and title work.

Audience: Entry-level commercial lenders and small business bankers serving clients with construction needs, managers and loan officers of construction lending groups, and other bank personnel, such as analysts and loan administrators involved with construction loans.

Writing in the Workforce

This workshop sharpens essential skills to write effective correspondence.